If you operate a call center, whether it’s a start-up or an established business, you need to have certain call center policy and procedures. Developed with the help of relevant subject matter experts, it helps secure your organization and its stakeholders and provides the foundations for smooth call center operations. Policies guide your employees to reach the company’s long-term goals.

Managing employee tardiness, unscheduled and unexcused absence, etc., can be difficult in any business. These unscheduled leaves negatively impact employee productivity, team performance, and consequently, the firm’s income. Fortunately, you can solve these attendance issues by creating an absence policy. In this article, we’ll tell you what an effective absence policy will include and why you need one. We’ll also share a sample absence policy template for reference.

Not only are HR departments charged with developing and implementing pandemic safety protocols, onerous budget and personnel reductions, and the rapid transition to remote work, but they must also support a workforce that’s stressed out, less productive, and off-site. This problem predates the pandemic, but it’s taking on renewed importance as companies fight to thrive in an increasingly digital environment.

Want to know how to measure employee accountability? If your team’s workload is piling with unfinished tasks, you’re receiving several calls from frustrated customers, or your meetings are transforming into frequent arguments — your organization could be struggling with poor accountability. So how do you diagnose and fix these problems? By measuring employee accountability. In this article, we’ll define employee accountability and highlight how you can measure it.

If you think that COVID-19 and remote working have had no impact on HR, think again. This pandemic has had a major impact on the physical and mental state of the workforce, in addition to redefining the technological aspects of the workplace. Every organization observed a major change in how teams work and that led to even bigger radical shifts in HR trends.

Searching for the best Kronos competitors? Kronos is an employee productivity and HR management tool from Kronos Incorporated, a multinational workforce management company based in Lowell, Massachusetts. Unfortunately, Kronos isn’t perfect. For starters, it doesn’t allow you to account for offline work and it lacks advanced monitoring features like screenshot monitoring. Additionally, the Kronos mobile app isn’t as comprehensive as the desktop platform.