Teams | Collaboration | Customer Service | Project Management

In our company, virtual assistants were often the most doubted and overlooked members of the team. Their work was scattered across calls, emails, and updates, and we had no way to truly measure its value. They were working, but there was no recognition until they took an incredible initiative. They built their own transparent productivity metrics that they could track and measure. Over time, it allowed us to visualise how every effort of their team puts our company one step forward.

Are you looking for the best employee monitoring software for Mac and Windows? You are at the right place. Although there are CCTVs placed all around your organization, you can’t be too careful. Thus, a closer look at what your employees are doing and when is necessary to build authority, accountability, responsibility, and transparency. However, which software solution must you choose to monitor and maximize employee efficiency and productivity?

Switching search engines isn’t something most people think about. For many, “searching the web” has simply become “Googling,” a habit formed years ago and rarely questioned. But Ecosia, the Berlin-based search engine that invests 100% of its profits into climate action, is challenging that default.

How to prevent productivity dips when managers take time off—using systems, not supervision.

As Q4 budget planning hits full stride, IT leaders face a familiar issue: The pressure to do more with less while simultaneously preparing for transformative initiatives like AI adoption. But before rushing to fund the next wave of innovation, there’s a more fundamental question to answer: Is your current tech stack helping or hindering your ability to execute? The answer, for most enterprises, is uncomfortable.

There’s no one way to do great work. Your stakeholders need a timeline while your team uses Kanban. Your workshop needs to land across languages. Your work lives in more than one tool. AI is accelerating all of this. Everyone’s figuring out how AI fits into their workflow — experimenting with new ways to create, collaborate, and use existing context. Which means your tools need to bend, not lock you in. This month’s updates give you the flexibility to get great done, your way.

At The Matrix Conference 2025, I shared the latest updates on Element Server Suite (ESS) - our distribution for Matrix-based deployments. ESS includes both the Classic stack and the new Helm-based ESS stack (organised into three editions: Community, Pro and TI-Messenger). Let’s break down their capabilities, and take a look at what’s ahead on the roadmap. Watch the whole presentation.

In modern defence environments, communication speed, clarity, and confidentiality determine mission success. As cyber threats continue to rise globally, defence organizations can no longer depend on regular chat apps or unsecured communication systems. They require a unified, encrypted, military-grade messaging solution that works reliably under any condition.

You have nine employees, three overlapping time-off requests, and 20 shifts needing varying amounts of coverage. Even for the smallest of businesses, employee scheduling can feel like a decidedly less fun game of Tetris. It’s a game you can play with pen and paper — or even a trusty spreadsheet — but the right employee scheduling app can make things a whole lot easier.

Taking advantage of data is your whole and sole means for making successful business decisions. However, reality tells a different story. You might have large volumes of data and insights collected, but with your teams set to achieve so many goals with lots of information to search and filter, it’s much harder than you think. So, what can you do? Your solution is knowledge process outsourcing, or simply known as KPO.