Teams | Collaboration | Customer Service | Project Management

Small business owners know what to do. You’re boss and in charge of everything. Hidden under all your other activities are two time-wasting activities. Creating a spreadsheet weekly plan is a nightmare. Who’s free Tuesday? Can Sarah and Mark swap? You’ll spend hours keeping the lights on before you realize it. The conundrum never ends. After that, the “fun” portion of payment begins.

If you run a B2B SaaS company, this argument will show up on your radar sooner or later: your head of support says engineering isn’t fixing high-impact bugs fast enough, and your CTO says support is overreacting to edge cases. Both are correct — from their vantage points. However, your role in B2B leadership is to cut through the tension, get to the facts, and make a clear, defensible decision that balances customer value, product health, and the long-term cost of tech debt.

This blog explores how workforce intelligence makes BPO billing more transparent, accurate, and defensible—helping you build stronger client relationships.

Remote teams often look busy but still miss deadlines. This article shows how to shift focus to measurable results.

Remote work has transformed the way people work across the globe. What was once considered a niche option has become a standard practice for many companies, offering flexibility, cost savings, and access to a wider talent pool. Despite these benefits, remote work comes with its own set of challenges that can impact productivity, team cohesion, and employee well-being.

September brought plenty of exciting updates to how you work in Teamwork.com—from forecasting your project profits with the click of a button, to managing multiple projects in harmony with Workflows, to letting AI actually do the busywork for you with our brand-new MCP server. Plus, we’ve sprinkled in fresh enhancements to both List and Board Views, and lined up a couple of can’t-miss webinars.

Channel Expert gives each Slack channel a digital teammate that responds to FAQs, surfaces relevant information, and escalates to a human when needed.

Every day, you get exactly 1,440 minutes. No more, no less. But somewhere between the morning email flood and the afternoon meeting marathon, those minutes seem to vanish into thin air, leaving you wondering where your day actually went. That’s why time management at work has never been more important.

To successfully have your business functioning, you need more and more employee strengths. At least 37 of them. These are divided across general or common (23), sales (8), and customer success or CS (6). We call these the different chapters of excellence. Overall, you need to amplify these for more efficiency, productivity, and profitability. Another thing to note is that there will always be a mix of employee strengths and weaknesses in your organization.

This guide shows how to use data to design fair, transparent schedules that balance workloads across remote and hybrid teams.