Keeping an eye on your day-to-day customer service operations means measuring the right metrics—that is, knowing which ones are setting your business up for both immediate and long-term success. Whether your company’s customer service is used as a means to drive overall revenue or is focused on helping customers fully understand your products or services, the tracked metrics should pertain to specific strategies designed to achieve your company’s overall goals.

There is no doubt that the business world is moving to a collaborative way of working pioneered by Slack who is getting rewarded today with a gigantic DPO. They changed the way organizations use email and adapted the way we work to the way the coming generation communicates. Backed by startups and developers the platform became the backbone of product organizations and growing tech companies.

It seems like all areas of a business now rely on software in some way. There is payroll software for Accounting, lead nurturing and CRM for Sales, and customer service for the support team to resolve customer issues. All these systems are great, but in this modern era of business how do companies communicate internally with so many different technologies?

Today’s companies understand how customer service plays a critical role in their efforts to be “customer-centric”—it’s why many of them invest heavily in the various functions of customer support. By adding an element of customer-centricity to different facets of a business, these companies are changing what a customer service job can be.

Riot Web 1.1 is here! The Riot Web devs have been hard at their craft, landing functional and aesthetic upgrades to timeline scrolling, registration, room preview, receiving invitations and image upload.

When you are looking to build a community around your brand, you often ask yourself — what’s wrong with letting things run the way they are, right? Wrong! You can’t just let things run the way they are and expect your brand to become a hit. You need to constantly work towards building your brand’s authority and image. Building a community is one of the best ways to create a strong brand identity.

Organizations are constantly making the business case for new inittiatives to combat the rising threat of cyber crime. Wire understands that the risks and rewards decisions are based on facts. Therefor, we have tried to assemble a set of facts that address various aspects of the decision process.

In the year 2016, Bill Gates was against the decision of purchasing its competitor Slack, instead, he wants the organization to improvise Skype for Business. The initial release of Microsoft Teams to public happened in the year 2017, and very recently the stable release 1.2.00.4664 of the product happened this year in the month of February. As we understand most of the corporate work routines run on Office 365 suite, the Microsoft Teams is one of the essential parts of it.

Chatbots are going head-to-head with human customer service. They can help you reduce customer service costs by up to 30%1 in some cases. But this certainly doesn’t mean that they are indispensable or so crucial, that they will make human interactions redundant. As a matter of fact, many consumers say that they actually prefer humans over bots.

Providing great customer service is the watershed between the success and failure of an organization. Delivering quality customer service involves a number of factors like maintaining a low first response time and having a vast self-service portal among others.