Teams | Collaboration | Customer Service | Project Management

How to use sales psychology to increase lead conversion rates

Sales is a mind game. You can’t expect to convert a lead into a customer if you don’t understand the motivations behind their purchasing decisions. Why? Because humans have innate psychological tendencies—cognitive biases—that affect their perspectives and decisions. If you want to convert more leads, you have to understand what motivates them and how to use that to your advantage. This article is a guide to doing just that.

Coding 'Customer for Life': A Peek at Product Engineering in Freshworks

Building a product is no easy task. Coming up with a new idea, hiring people to execute it, and being updated on customer trends can sometimes become a bit overwhelming. While every business tends to be customer-centric, some dreaded questions arise in our minds from time to time.

16 Call Center Time Management Tips That Really Work

Time management has been engrained in our brains since we were young. Even when we were in grade school, we had specific times every day when we completed certain tasks, whether it be reading time, math time, lunchtime, or even nap time. Well now it’s a little different, but still essentially the same. Even though we may not have nap time every day (though I’m sure many people wished we did!), we still have certain tasks that need to be completed every day.

Ship faster using Slack and Jira - Demo Den January

Discover how to build and ship better and faster using the Jira for Slack integration. Trevor Thompson, Product Integrations Product Manager, demos how to work smarter and optimize your Jira for Slack integration. Trevor shows us how to create issues from your Slack message actions, use Bot Mentions + Quick Syntax and utilize our /jira create function.

How enterprise dev teams use GitLab and Mattermost ChatOps to accelerate development

There has never been more pressure on development teams to build software faster and more efficiently. The rise in popularity of DevOps has largely been the result of its promise to speed up dev cycles, increase agility, and help teams resolve issues more quickly. And while the availability and sophistication of DevOps tools have improved greatly in the last few years, simply choosing the latest and greatest tools is no guarantee of a smooth, problem-free development lifecycle.