Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Project Management, Methodologies, Productivity and Tools.

How to Automatically Convert Gmail Emails into Tickets

If your customer support strategy still involves people logging into one shared Gmail account, you’ve likely experienced a kind of ‘support black hole’. This problem involves missed emails, agents replying to the same customer with different answers, and losing track of which issues are resolved and which are still in progress. The problem is Gmail isn’t a ticketing system, so eventually your team will outgrow using just email.

Head of Product at Asana, Arnab Bose introduces AI Teammates' 3 personas: Marketing, IT & Operations

Now that we've launched of, real multiplayer AI agents that work directly within our platform, it's time to introduce the three personas that most actively use Asana today: Marketing: Specialized agents built to address the specific workflows and needs of marketing teams. IT: Prebuilt teammates designed to integrate with IT operations and manage technical tasks to completion. Operations: Dedicated AI support to help operations teams streamline processes and manage project context effectively.

Gut feel isn't a growth strategy #agency #consultancy #professionalservices #operations #finops

Most agencies and consultancies have an abundance of tools in place – and yet they still can't tell you how profitable they actually are. Why? Because when you're starting out, the priority is winning business and delivering work. Operational excellence comes later. Processes come later. The tech stack? You grab whatever works. The result is an assortment of tools that aren't joined up – and when nothing's joined up, you don't have visibility.

Internal Communication Strategy 2026: Complete Guide to Building Your Plan

An internal communication strategy is a clear plan for how information moves in your organization. It defines who shares messages, which channels to use, how often, and how to measure success. It’s more than just sending emails. It aligns everyone around shared goals and fits today’s way of working. Since 2020, workplace communication has changed a lot. Remote and hybrid teams are now common. These teams need tools that work anytime, not just quick hallway talks.

Zoho Projects Infinity: Build your projects, your way

Embrace an upgraded project management platform—one that adapts to your workflows, and not the other way around. Say hello to our newest version: Zoho Projects Infinity. Historically, project management tools weren't designed for the real, messy, and rewarding ways that teams work. Rather, most teams adapted themselves to the tool with workarounds. Zoho Projects Infinity changes all that.

Internal Communication Tools: 10 Best Platforms for 2026

Over the past year, I’ve been testing different internal communication tools for my team. With everyone working from home half the time and collaborating across different time zones, I quickly realized that picking the right communication stack often combined with Project Management Software can make or break how well your team actually gets things done.

April 2026 Version Update: AI-Powered ELI Assistant - Now Available For Everyone

The Easter egg hunt might be over, but we’ve saved some productivity-boosting treats for you! With the official launch of our AI-powered ELI assistant, Scoro is becoming a workspace where AI can work beside you like a teammate – scheduling your day, updating projects and tasks, surfacing insights, and more. We’re also introducing more granular control over your billable time and a brand-new hub for building custom apps with Scoro.

Salesforce for Project Management: What's Missing - and How to Fix It

Using Salesforce for project management means leveraging its CRM infrastructure — and layering purpose-built project management tools on top — to plan tasks, track time, allocate resources, and deliver projects without leaving the platform. Salesforce alone lacks native project management; pairing it with tools like DeskTrack closes that gap entirely. Written by: Ashissh Mahaan.