Teams | Collaboration | Customer Service | Project Management

Ops as an Enabler: Improving Delivery Team Productivity

Professional services teams face never-ending deadlines and overlapping client demands. And your decisions as an operations manager shape whether your colleagues thrive—or burn out—in those circumstances. As ops consultant Harv Nagra states on a recent episode of “The Handbook:” Most of us didn’t start our careers as operations directors. But now, we’re the decision makers. And while we’re trying to do our best, we might now have our own blinders on.

How to Improve Business Productivity (According to Senior Leaders)

If you’re wondering why your team seems busy but profit margins are flat (or even down) you might be stuck in the “productivity trap.” This happens when companies chase work volume instead of value. And it’s one of the most common challenges in professional services firms. We spoke with 20+ business leaders about how to redefine productivity and fix the issues holding your firm back. Let’s dive in.

AI in HR: Real-World Use Cases for 2025

AI for HR is reshaping the workplace, turning data into decisions and processes into seamless experiences. 2 out of 3 HRs claim AI reduced time for filling open positions. 53% claim it eases the process and 16% report better outcomes with AI. AI in HR began with basic skills like applicant tracking systems and resume screening. It now offers an advanced solution where AI acts as a navigator. With AI, HR divisions are moving from a conventional manual process to automated operations.

How AI is Changing Employee Performance Management?

Your employees’ performance is dipping and you feel helpless about it. In current scenario, keeping your employees motivated, aligned and performing to their best is more complex than ever. 76% of HR leaders say they risk falling behind in industry if they don’t incorporate AI in their strategy in next 12 to 24 months. Can you see the impact? It is an insurmountable problem to face manually. Thankfully, we are in the AI era.

Challenges Of Managing Remote Employees (& How To Overcome Them)

When managing remote employees you must put in extra effort towards communication to compensate for the lack of face-to-face time and ad-hoc chats. Without clear communication guidelines it’s far too easy for key information to slip through the cracks. To compensate, use a mix of communication platforms, don’t rely solely on email. Use video calls for face-to-face conversations, instant messaging for quick questions, and shared calendars to keep everyone on the same page.