Teams | Collaboration | Customer Service | Project Management

Welcome to How We Work, a podcast hosted by Dominik Katz where we go from idea to impact. Each episode, we sit down with product leaders to unpack how they actually work across the product delivery lifecycle — how they discover, define, and deliver value. In this first episode, Dominik talks with Łukasz Sągol, Head of Intelligent Workflows, Integrations and Community at Miro. They dive into the rituals that keep his team aligned, how they scale product work, and how AI is shaping the way they build.

As AI agents handle more customer conversations, knowing how they perform matters. AI Agent QA lets teams evaluate AI agent conversations using the same QA tools as human agents. Automatically or manually review bot interactions with scorecards, track results in dashboards, and monitor key metrics like escalations to refine AI workflows and improve support quality. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Miro Flows transforms how teams move from initial ideas to final execution. If you've ever had a great kickoff meeting only to watch momentum die three weeks later while everyone's confused about next steps, this changes everything. Imagine taking customer research notes and watching them automatically flow into insight reports, product roadmaps, go-to-market strategies, and leadership presentations, all while your team is still in the room together. No more switching between siloed tools, waiting days for async feedback, or spending weeks before realizing you need to start over.

If you’ve ever said, “I should make a spreadsheet for that,” this video is for you. See how lists can help your team stay organized, assign work, track progress, create custom views and automate tasks without ever leaving Slack. Class dismissed!

Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Learn how to use Miro AI + MCP (Model Context Protocol) to turn visual ideas into a working application in record time. In this video, we walkthrough a complete "Agentic Workflow" designed for hackathons and rapid prototyping. We start by using Miro AI Workflows (Flows) to transform a simple idea into a comprehensive project brief, user stories, and high-fidelity mobile prototypes. Then, we leverage the Miro MCP server to give an AI agent (Claude Code) full context of our board to generate a production-ready Node.js app automatically.

Learn how to fine-tune notifications and organize your sidebar so the right information finds you at the right time. A calmer, more productive workspace starts here. Class dismissed!

Are you managing employees without knowing who’s actually working? In 2021, a business owner with 50 employees called me because he had no real visibility into productivity. Soon, 47 more Indian business owners shared the same challenge. Remote work was growing fast in India, but workforce visibility collapsed. Managers were forced to rely on: I dropped out of university to solve this problem. That decision led to building AI powered workforce analytics software designed specifically for Indian companies. Today, WE360.ai supports 10,000+ small and medium businesses across India, helping them.

New to Miro? This complete beginner tutorial shows you how to create your first board and start collaborating immediately, no blank canvas overwhelm. WHAT YOU'LL LEARN WHO THIS IS FOR TIMESTAMPS SUBSCRIBE for more Miro tutorials - from beginner basics to advanced workflows.