Teams | Collaboration | Customer Service | Project Management

OneDesk fully supports both the Agile and traditional project management approaches, and even allows you to switch between them. This video shows the status boards, story points, and burn down charts used in many agile PM methodologies.

OneDesk includes a fully interactive Gantt chart which you can use to see and schedule your tasks on a timeline. This video covers the Gantt chart features in OneDesk.

Discover how to build and ship better and faster using the Jira for Slack integration. Trevor Thompson, Product Integrations Product Manager, demos how to work smarter and optimize your Jira for Slack integration. Trevor shows us how to create issues from your Slack message actions, use Bot Mentions + Quick Syntax and utilize our /jira create function.

In this video, you'll be able to see how to use Craft.io's feature management to prioritize all manners of features and sub features.

In this video you'll be able to see how to use our Story Mapping tool to help to define and prioritize your product’s features. Being a visual and easy to use tool you'll be story mapping soon!

A core part of every Product Manager’s job is to create the documentation that describes the user problem, the business opportunity and the solution design that drive the product development process. Exactly for this, we built the Craft editor - a powerful and unique tool that gives you the ability to write great product specs within the context you and your team needs

Are you a company with multiple departments using the same ITSM platform or an IT service desk with multiple technicians? If so, you might want to enable roles and permissions. Roles and permissions are crucial because they determine who–and what departments–can perform certain operations and access particular (e.g., confidential) data within the software. In this video, Lauren, our content marketing specialist, provides an overview of the roles and permissions capabilities within the Vivantio platform.

This video shows you how to create and use your own custom dashboards in OneDesk.

OneDesk combines Help Desk & Project Management software into a single application. This lets you support your customers and work on their projects without needing to purchase and integrate multiple apps and then switch between them.

In this video, we go through the main features of our product roadmap to help users make the most of this critical piece of our product!