Teams | Collaboration | Customer Service | Project Management

Europe has been pursuing a digitally sovereign strategy for many years. The strategy entered the limelight back in 2019 when Ursula von der Leyen, European Commission President, called for Europe to “achieve technological sovereignty in some critical technology areas.” With war on the edge of the EU, and an apparent breakdown of the rules-based international order, European governments are seeking full control of their technology with ever more urgency.

IT leaders now manage an average of 12 AI tools, which is a 2.4x increase in just the last three years. And yet 89% of AI usage inside large organizations is effectively invisible, suggesting many of these tools aren’t procured, monitored, or measured properly.

Most employee monitoring tools don’t cost what their pricing pages say they do. Between onboarding fees, custom integrations, setup and training, IT overhead, and legal reviews, the true cost can be much higher — and harder to quantify. These extra costs usually aren’t hidden on purpose. More often, they come from the real-world complexity of rolling out software across teams, making it work with your internal systems, or customizing it to fit your company’s specific needs.

Get excited: Teamwork.com is getting a refreshed look and feel! When it officially rolls out, you’ll notice a cleaner, less busy UI that’s designed to help you move through your work with less friction and more focus. Not only that, but a customizable navigation will make tailoring your in-app experience to your individual workflow a cinch.

Research in modern neuroscience shows that memory is not a fixed ability reserved for a few people. Instead, it is a skill shaped by method and practice. By understanding how the brain processes information, you can apply techniques that make learning faster, more reliable, and longer lasting. Memory plays a central role in learning, professional performance, and everyday decision-making.

We all know we don't lose hours at work because we're lazy, but because the internet has got its hooks in us, quietly, persistently, and without even asking You're trying to get a job done, but before you know it you're sucked into a social media debate, or reading breaking news that really has no bearing on your day-to-day. And then you're browsing something you had no interest in buying - and you can't even remember how you got to that website in the first place.

Since the COVID-19 pandemic, remote or hybrid work models have gained immense popularity across industries. The BPO industry is no different, as it has not only embraced this shift but accelerated it. Because of this shift to remote or hybrid work models, BPOs have unlocked access to global talent. However, this transition comes with a new set of challenges as well.

At FOSDEM 2026, the world’s largest open source conference, David Baker (Staff Software Engineer and the original author of Element Web) and Florian Duros (Senior Software Engineer) presented an inside look at Element Web - from its early days to the bold plans shaping its future. They shared how the team is modernising the platform to be faster, more reliable and more flexible - all while keeping the experience seamless for the millions of people who rely on it worldwide.

Cold outreach isn’t what it used to be. Inbox providers are stricter, prospects are more selective, and outreach teams are under pressure to book more meetings with fewer resources. This results in common frustrations for modern sales and growth teams—including low deliverability, poor reply rates, and unreliable data. Now that volume no longer delivers the results it used to, smart sending is what decides whether outreach efforts succeed or fail.

One of the unsung challenges of running a client service business? Planning for those in-flight “maybe” projects that can often take just as much effort as confirmed ones. And when you don’t have the right tools at your disposal to assist in that planning, it’s easy to waste time, duplicate work, or lose visibility altogether while waiting for the pieces to come together. That’s why we’ve doubled down on Tentative Projects in Teamwork.com!