Think business intelligence (BI) is only for the big guys? Not anymore. In the past, business intelligence software was expensive and effectively limited to big businesses. Integrating it into existing systems (let alone running it) required more resources and IT infrastructure than the typical small to mid-sized professional service firms could muster.

Explore the benefits of performance analytics tools for remote work and learn how to become an insightful leader that knows how to monitor pc activity without being creepy. Discover the best options for managers and remote employees to optimize productivity and engagement.

Increasing productivity improves cost efficiency. The more productive your people are, and the more repeatable the processes underpinning that productivity, the more costs stay under control while revenue rises. This is because ‘productivity’ is greater than the sum of its parts – those parts being broadly categorized into ‘people’ and ‘performance’.

Insurance industry is witnessing a significant transformation driven by advanced analytics. And with an increasing number of customers seeking personalized services and seamless experiences, insurers are under pressure to adapt. A recent study reveals that 68% of insurance customers expect their providers to offer tailored solutions, while 89% believe a smooth customer experience is crucial. Staying in sync with the transformation is a must for businesses in the insurance sector.

When we originally developed our products, and as we improve them over time, we are always oriented towards solutions we want to use. And there is no better proof than showing you how effectively InvGate uses InvGate Insight to implement our IT Asset Management (ITAM). Ricardo Mariño, Internal IT at InvGate, shared with us a thorough behind-the-scenes look at how Insight plays a crucial role in our day-to-day processes and operations.

Building a successful call center requires ongoing efforts to track agent performance, improve call times, and increase customer satisfaction. If you’ve tried monitoring these metrics with spreadsheets or other manual methods, you probably found them to be inefficient at best and inaccurate at worst. With call center analytics software, you can efficiently track the metrics that matter to your team.

The Human Resources (HR) department is the backbone of any company. The responsibilities of HR teams are not limited to managing employee data and ensuring compliance but also to look after the strategic decision-making process. Data analytics has made it possible for HR professionals to streamline their operations and improve the efficiency of HR processes.

As you likely will have heard by now, Google's old Universal Analytics will finally stop processing data on July 1 2023, with the newer Google Analytics 4 (GA4) taking up the mantle. And although most businesses use Google Analytics, most businesses don’t have a dedicated analytics specialist.

Businesses should know a lot about their customers. After all, most companies possess significant data about the people who buy their products and services. But here’s the problem: much of that data remains untapped. Not being able to harness the power of that data means companies face real danger.