Teams | Collaboration | Customer Service | Project Management

In B2B environments, customer support is more than answering tickets—it’s about building strong, long‑term relationships with high‑value clients. A modern customer support system isn’t just software; it’s a strategic investment that impacts retention, revenue, and your company’s reputation.

We’ve already taken you Behind the Canvas to meet the people responsible for some of Miro’s best-loved features, like Slides, Diagramming, and Tables & Timelines. But this time we’re doing something a little different. You might have noticed that we recently launched Blueprints, a powerful new format that helps teams get up and running faster on projects that don’t need to start with a blank canvas.

There’s a special place in healthcare where time vanishes, nerves fray, and no one wins – paperwork. Intake forms, consent sheets, and feedback questionnaires. They’re essential, they save lives, and yet somehow they still feel like something invented in administrative purgatory. Doctors and medical staff don’t show up each day hoping to chase signatures or decode someone’s handwriting. But that’s the reality for many teams.

As of 2025, nearly 80% of healthcare consumers have tried telemedicine at least once, and an astonishing 96% of telepsychiatry patients are happy with their virtual session. These numbers tell us how online healthcare is trending, but they don’t place the whole picture into perspective. Telehealth is climbing incrementally, yet it’s not displacing in-person visits at all.

Why software reliability matters more than you think when tracking work.

Struggling to pick between employee monitoring and time tracking? Here’s why you should choose both!

A Document Management System can deliver measurable business value—but only if it is implemented and used effectively. From improving operational efficiency to reducing errors and increasing compliance, a DMS creates cost savings that extend far beyond initial setup. This article explains how to evaluate DMS return on investment and outlines best practices to maximize long-term benefits.

In this edition of Wire Uncut, we sit down with Fran Villalba Segarra, founder and CEO of Internxt, to explore the company’s privacy-first mission and its vision for a more sovereign, secure internet.

In the second quarter of 2025, public sector organizations around the world experienced an average of 2,632 weekly cyberattacks each, marking a 26% year-over-year increase. These are the 5 biggest cyberattacks in recent times that have severely impacted government operations, trust, and security.

Ransomware attacks increased by 126% in Q1 2025, compared to 2024, with an average of 275 incidents per day. These attacks now account for 58% of the value of large-scale ($1M+) cyber insurance claims and have caused 24 days of downtime this year. As threat actors grow more sophisticated, governments are introducing stricter reporting rules and in some regions, banning ransom payments altogether.