We are in the work era where “exact” brings success and growth regardless of your business size and sector. So you require ditching the guesswork. Might we recommend time tracking software? However, isn’t that spying on employees or a workaround to increase their workload? It’s anything but that. The global software for work hours tracking market is $5.75 billion and we can expect a spike of $25.48 billion by 2032.

Today, hybrid workplace strategies are a revolutionary approach to workplace management. Integrating remote and in-office work improves procedures and gives employees greater freedom. As COVID-19 has advanced hybrid work model deployment, businesses utilize its long-term benefits, such as greater employee happiness, cost efficiency, and access to a global labor pool. Successful hybrid workplace implementation requires careful planning, open communication, and cutting-edge technology.

Platform Release 716 contains 308 new features, improvements, and bug fixes from Windows Agent 24.45, Mac Agent 24.45, Web 24.47.1, Server 24.45, and BI 24.42 as well as other components since the last release. See the highlights below. For a full rundown, check out the complete Release Notes.

Tired of constantly replacing agents? Learn how top-performing call centers reduce turnover using Insightful's advanced QA and call center monitoring tools. From preventing burnout to ditching micromanagement, discover proven ways to keep your team intact.

How to manage multiple teams? Why was this question even raised? It shouldn’t be hard to manage more than one team simultaneously. Right? Well, wrong. Managing various teams at the same time is no joke. Understanding your team members requires strategic planning, the right tools, and a high emotional quotient (EQ). Especially, if you are a new manager you need to work on these skills.

Call center performance hinges on key metrics. Learn how automated QA tools track and improve these metrics in real-time, allowing you to improve agent performance and enhance customer satisfaction.

In today’s competitive business environment, employee productivity is an important factor for a company’s success. A productive workforce contributes to higher efficiency, increased employee morale, a strong company culture, and innovation, which in turn leads to increased employee productivity. When employees are motivated and empowered, they lead to outstanding results for themselves and for the organization.

Are you looking for the best productivity hacks for small businesses? Then you are on the right page. Small enterprises usually struggle a lot with boosting their productivity and eventually end up either failing or being saved by a miracle. However, you can’t rely on luck if you own a small organization. That’s why you need to master strategies to improve the efficiency and productivity of your employees. Did you know that 72% of small businesses fail within the first 5 years?

Time is one of the most crucial commodities, but one that seems to whiz by at a glacial speed. While work-life balance is becoming the norm today, many countries are understanding a fresh mind is far better than an overworked mind. This is why countries like Iceland launched a four-day working week with overwhelming success. It isn’t how much time you’re spending at your desk, but actually how much time you’re being productive.