Zendesk's Astha Malik and Luke Behnke demo the new Zendesk Sunshine at our Relate 2018 event. Sunshine is our open, flexible CRM platform built on AWS that lets you seamlessly connect and understand all your customer data—wherever it lives.

Zendesk CEO, Mikkel Svane, introduced Zendesk Explore at our Relate 2018 event in San Francisco. Zendesk Explore provides analytics for businesses to measure and improve the entire customer experience.

Email overload, distributed teams and excessive meetings have caused many organizations to move their DevOps teams to messaging platforms and thus adopt ChatOps workflows. With thousands of open source installs and hundreds of customer implementations, we have a few lessons to share on interesting DevOps workflows, how incidents can be effectively communicated across distributed teams and what messaging in secure and regulated environments should look like.

Girish Mathrubootham, CEO, Freshworks talks about the future of customer engagement, the AI wave in the SaaS world, and Freddy - Freshworks’ new omnibot, while presenting his keynote address at Refresh ‘18, Freshworks’ first user conference held in New York.

Your customers want an experience that is so easy it removes distraction from their lives. Mikkel Svane, Zendesk’s Founder and CEO is joined by Ryan Nichols, Zendesk's VP Omnichannel, to teach you how to simply deliver to your customers.

Python now offers static types! Companies like Dropbox and Facebook, and open-source projects like Zulip, use static types (with PEP 484 and mypy) to make Python more productive and fun to work with — in existing codebases from 40k lines to 4 million, in Python 2 and 3, and while preserving the conciseness and flexibility that make Python a great language in the first place. I’ll describe how.

Zendesk's COO, Tom Keiser, explored the recent trends that modern retail customers expect from customer service today at the 2018 NRF Retail Show & EXPO. In this talk, he looks at the power of personalization and context, brand trust and authenticity, and highlights how VP of Global Customer Care from Fossil, approached creating a global omnichannel customer service platform with Zendesk.

At the AI Summit in San Francisco, Zendesk’s Jason Maynard and Dollar Shave Club’s Brian Crumpley shared what they have learned from combining machine learning with customer experiences.