Teams | Collaboration | Customer Service | Project Management

Slack School | Deploying Your First Slack App

Building custom steps for your automations shouldn't feel like a chore. We show you exactly how to use the Slack CLI to log in, test your app locally with websockets, and safely deploy it straight to the Slack platform. You will learn how to set up the necessary file structure, authenticate your workspace using a challenge code, and run custom functionality like looking up users by email. Class dismissed!

Quality score: Measure service quality across 100% of conversations | What's New

Quality Score helps support teams automatically evaluate service quality across every solved interaction — without relying on limited manual review samples or customer surveys. Using customizable scorecards, weighted evaluation categories, and automated QA scoring, teams can identify coaching opportunities, uncover quality gaps, and better understand customer experience trends across support operations.

Miro completes IRAP assessment

If you’re buying software for an Australian government agency, you already know the drill: before any tool touches sensitive data, it has to prove itself against the Australian Government’s security bar. Miro has now cleared that bar. We’ve completed an assessment under the Information Security Registered Assessors Program (IRAP), giving your team independent, third-party confirmation that our platform holds up under the same standards used to evaluate systems handling government data.

Most Companies Choose the Wrong HR Automation Software | Here's How to Choose

Choosing the right HR automation software isn't about picking the platform with the longest feature list—it's about choosing the one that's built to solve your HR challenges. In this video, I walk you through some of the leading HR automation platforms in 2026, including Workday, UKG, ADP, SAP SuccessFactors, Moveworks, Leena AI, and Workativ.

Gen Z in the Workplace: What Activity Data Reveals (2026)

Gen Z often gets labelled "hard to manage," but workplace data can tell a more nuanced story than office gossip. Their approach to work is increasingly shaped by technology, flexibility, learning, and well-being, not a lack of ambition. 74% of Gen Z respondents say they use AI in their day-to-day work, according to Deloitte's 2026 Gen Z and Millennial Survey.