Teams | Collaboration | Customer Service | Project Management

rocket.chat

Critical infrastructure protection: Top 7 emerging threats

Dec 6, 2024 By Rocket.Chat Content Team In Rocket.Chat
Critical infrastructure protection is necessary because society is becoming more and more dependent on complex systems to maintain services like energy, transportation, water supply, healthcare, and communication. These systems are often exposed to risks such as supply chain vulnerabilities, cyberattacks, and the effects of climate change.
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rocket.chat

Top 8 emergency response tools and technologies for 2025

Dec 5, 2024 By Rocket.Chat Content Team In Rocket.Chat
In January 2024, enterprises were shaken by news of Russian hackers breaching Microsoft’s systems and accessing sensitive executive communications. A month later, in February, the Ivanti VPN breach compromised thousands of critical U.S. infrastructure devices. By May, the Volt Typhoon campaign revealed a coordinated effort by a China-linked group to hijack routers and target essential services. Alarmingly, Check Point Research reported a 30% rise in global cyberattacks in Q2 2024.
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Introducing new tools for secure, verified, and centralized citizen & customer support

Dec 4, 2024 By Rocket.Chat In Rocket.Chat
Workspaces that extend beyond internal team collaboration and utilize Rocket.Chat to engage with citizens, customers, or patients will experience a structural yet seamless shift going forward. We’re excited to introduce a suite of powerful new features designed to elevate secure and confidential cross-channel communication between organizations and customers or citizens. Single Contact ID: docs.rocket.chat/docs/single-contact-identity VerifyChat App: docs.rocket.chat/docs/verify-chat-app Omnichannel Contact Center: docs.rocket.chat/docs/omnichannel-contact-center.
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rocket.chat

10 steps to build an IT emergency response plan

Dec 4, 2024 By Rocket.Chat Content Team In Rocket.Chat
‍ Cyberattacks are often not a matter of if, but when. Is your organization's emergency response plan strong enough to withstand the impact? The State of Ransomware 2024 report by Sophos revealed that 59% of global organizations were targets of ransomware in 2023. 70% of those attacks were linked to encrypted messaging apps. Another study shows that small to medium enterprises (SMEs) pay between $137 to $427 per minute in the event of an IT downtime.
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Product Roundup: What's new in Rocket.Chat 7.1

Dec 2, 2024 By Laís Rocha In Rocket.Chat
Workspaces that extend beyond internal team collaboration and utilize Rocket.Chat to engage with citizens, customers, or patients will experience a structural yet seamless shift going forward. We’re excited to introduce a suite of powerful new features designed to elevate secure and confidential cross-channel communication between organizations and customers or citizens.
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rocket.chat

5 private chat platforms for secure business communication

Nov 28, 2024 By Rocket.Chat Content Team In Rocket.Chat
Did you know that the cyber workforce grew by 15% because privacy concerns and data breaches are becoming more prevalent? This highlights the need for businesses to adopt a private chat system and prioritize secure communication. For instance, IBM noted that the average cost of data breaches reached USD 4.88 million in 2024. Moreover, about 62% of ransomware and extortion incidents had a median loss of USD 46,000 per breach.
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Crisis management communication: 7 proven strategies for proper response

Nov 26, 2024 By Rocket.Chat Content Team In Rocket.Chat
2023 witnessed a shocking increase in the frequency and cost of cyberattacks worldwide, as the Identity Theft Resource Center reported 2365 cyberattacks. At the same time, IBM’s 2023 Cost of a Data Breach Report shows that the average cost of a cyberattack has risen to $5.13 million, which represents a 13% increase from 2022. This underscores the overarching need for secure and infallible crisis management communication channels.
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Don't miss these 10 features in your business continuity communication tool

Nov 25, 2024 By Rocket.Chat Content Team In Rocket.Chat
From cyberattacks to natural disasters and global supply chain disruptions, a single incident can wreak havoc—bringing operations to a halt, compromising sensitive data, and severely impacting a company’s bottom line. Worryingly, Resilinc reports that– Supply chain disruptions increased by over 30% in the first half of 2024 compared to the first half of 2023.
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7 reasons to use out-of-band communication for safe and reliable messaging

Nov 22, 2024 By Rocket.Chat Content Team In Rocket.Chat
Did you know end users reported 1.9 million unique cyber threats in 2023, leading to business interruption and revenue loss? Due to this rise in cyber-crimes, many leaders have adopted OOB or out-of-band communication. This communication method occurs outside an organization's primary network, facilitating secure communication and collaboration when main channels are unavailable or compromised. Many modern and secure collaboration tools make this possible, eliminating compromised or unavailable data.
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Revolutionizing governance: 10 key factors to successful digital government

Nov 21, 2024 By Rocket.Chat Content Team In Rocket.Chat
For governments across the globe, the shift to online services in place of manual service delivery promises not just a more efficient bureaucracy but a more open and accessible system for everyone. According to the 2023 OECD Digital Government Index, 70% of OECD countries have enhanced online service delivery, reflecting a strong shift towards citizen-centric digital interactions.
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