You’ve heard it before: knowledge is power. For organizations, the collective knowledge of employees and stakeholders about a products, customers, and internal business processes is one of their most essential assets. But where is that knowledge stored, and how can it be accessed? Depending on the organization, that knowledge might be documented in a number of places and formats. As a business, it’s crucial that this knowledge is readily available for whoever needs it.

A robust IT asset management solution is key to the efficient delivery of IT services to an organization. It’s important to keep track of the organization’s assets, both hardware and software, to ensure continued service delivery. Without this, these assets may fail or stop functioning as intended and can cause inconvenient service disruption.

In what almost seems like a bygone era, Service Level Agreements (SLAs) used to carry considerably more weight with both customers and service providers. Over the years, the use of SLAs as accurate barometers of service has fallen dramatically, as they don’t necessarily reflect the lived experience of customers. This represents a shift in the perception of what used to be one of the key metrics by how service, and thus the user experience, used to be measured.

In what almost seems like a bygone era, Service Level Agreements (SLAs) used to carry considerably more weight with both customers and service providers. Over the years, the use of SLAs as accurate barometers of service has fallen dramatically, as they don’t necessarily reflect the lived experience of customers. This represents a shift in the perception of what used to be one of the key metrics by how service, and thus the user experience, used to be measured.

How long has the IT industry espoused IT self-service capabilities’ IT support benefits yet failed to realize them fully? They make so much sense, offering “better, faster, cheaper” service and support capabilities. Still, for many organizations, IT self-service capabilities need so much more than the implementation of the required technology.

UAC stands for “User Account Control”. This is a field of software management that isolates the operating system’s core components from potentially damaging changes. It refers to the level of access that in Unix-like systems is called “root” and in Windows systems is known as Administrator privileges. User Account Control was initially rolled out as part of Windows Vista to allow only admin accounts to give and take away these permissions.

During InvGate’s presentation at SupportWorld Live 2022, we are proud to introduce Support Assist, our AI engine that enhances the support capabilities of service desks for all types of businesses and departments. One of InvGate's guiding principles is to "simplify what is complex," and so for the last year we’ve been finding ways to leverage our solutions with machine learning, testing different tools inside our platforms that could make a real difference for our users.

It’s always something, isn’t it? It seems that just as you’ve gotten your organization up to speed with ITAM guidelines, some newfangled idea comes along to stir things up. But IT is (or should be) all about continuous improvement. Stationary things wither on the vine; things that move, evolve. ITAM 2.0 is precisely about keeping things moving along in the right direction. And, like it or not, managing your asset inventory is always going to be open to improvement.

Predicting consumer demand and ensuring you have the resources to support that is key to the success of any organization. The same is true for IT, and this is where ITIL demand management comes in. Demand management is an ITIL process that interfaces with multiple processes and manages expectations on both customer and service provider ends. Let’s explore the demand management process, what it entails, and what good demand management looks like.

Over the last decade or so, we have seen organizations competing to rapidly launch products and new updates. This also often meant that information security lagged behind, as evinced by the fact that we have seen many companies facing major breaches and attacks over the last couple of years. The DevOps approach which focused on rapid development proved ineffective for robust security. This is where DevSecOps emerged. In this article, we explore the concept of DevSecOps and the top ten DevSecOps tools.