Teams | Collaboration | Customer Service | Project Management

Create your own custom scorecards to review your team's performance.

We're Zendesk, and we're reinventing the service experience — again. Zendesk makes customer and employee service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

In our recent event, we explored how the Zendesk Platform can revolutionize your customer and employee service experience. Attendees discovered essential features that securely connect business and employee data across systems, optimizing workflows for both employees and agents. The session included live demos showcasing these powerful tools in action!

Automatically direct incoming Support tickets to your groups based on the support email address.

On March 4th at 11:00 AM CST, the Zendesk team hosted the first weekly webinar of the Zendesk essentials series. The topic was Building your ideal Zendesk account - Part 1: Organizing your team. In this session, the team discussed the importance of planning your workflow and covered key features such as roles, groups, organizations, and user and org fields.

Learn how to use Zendesk triggers to reset the assignee field when a customer reopens a solved ticket. Ensure efficient ticket routing. Where can I ask questions? Head to the Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.

Learn how to set and change your agents’ reporting permissions and Explore access in Admin Center.