How to report on first reply time in Zendesk
Learn to create a report on first reply time for tickets solved daily in the previous week. Good tip for support analysis.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
How to create your first dashboard
Learn how to create, customize, and share Explore dashboards.
How do I create a report on the number of tickets created by users in Explore?
Learn to create a report in Explore showing the total number of tickets created by specific users, including requester details and helpful filters.
Why can't I access Explore?
Troubleshoot common issues related to accessing dashboards, reports, and the Explore interface.
The Zendesk AI Effect
Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
How can I start using Zendesk Explore?
Navigate the Explore sidebar, manage your admin settings, and learn about dashboards, reports, and datasets.
What is Net Promoter Score (NPS)? a complete guide
Net Promoter Score helps companies measure loyalty and customer enthusiasm. Leverage NPS metrics to enhance CX and boost your bottom line.
Workflow: How to track problem and incident tickets
Learn how to create views and triggers in Zendesk Support to efficiently track and manage problem tickets.
Customer perception: Definition, importance + how to improve it
Customer perception is the opinions, feelings, and beliefs customers have about your brand. Here's how to build, improve, and influence it.
What is a cloud call centre and how does it work?
A cloud-based call centre is a more convenient alternative to traditional call centres for many small businesses. Learn how they work and who can benefit below.