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Join the Zendesk Product insights exchange to explore our real-time monitoring platform. Discover the vision for stronger insights, live KPIs, advanced filtering, and actionable alerts. Stay tuned for updates as we build the future together with your feedback.

On June 16th, the Zendesk team hosted an engaging Deep Dive into Zendesk for Contact Center. Grab your favorite beverage, settle into a comfortable seat, and enjoy this insightful event where our experts showcased how Zendesk can elevate your omnichannel contact center with advanced features such as customizable IVR, real-time AI, unified inbound and outbound dialing, and granular security controls.

Learn how to fix DNS errors in Zendesk Support. This tutorial guides email admins through resolving DNS records that are not set up correctly and TXT record missing errors.

Learn how to transfer a call to an agent or an agent group. Where can I ask questions? Head to the Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.

Learn how Zendesk delivers resolutions at every stage of the customer and employee service experience. From intelligent automation to seamless case management, see our most powerful capabilities in action — including Copilot, AI Agents, Generative Search for the Help Center, omnichannel support, Voice, ADPP, Quality Assurance (QA), and Workforce Engagement Management (WEM). Whether you're looking to elevate efficiency or deliver more personalized support, this video highlights how Zendesk can transform your service operations, delivering quicker resolutions and better outcomes.

Learn how to correctly remove unwanted agents from your account. Follow these steps to properly reassign tickets and preserve ticket interactions from agents who are no longer part of your account. Where can I ask questions? Head to the Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.

Learn how to create time-based automations in Zendesk Support to automatically close tickets and optimize your workflow!

Kick off your journey to email support mastery with the first episode of Zendesk’s "5 Steps to Provide Email Support" series! In "Step 1: Plan Your Setup," learn how to build a solid foundation for smooth and effective email communication tailored to your business needs. Discover how to optimize resources, simplify support workflows, and deliver outstanding customer experiences. Don’t miss the live Q&A session to have your important questions answered! Perfect for teams aiming to improve efficiency, elevate customer satisfaction, and integrate email support seamlessly into their business strategy.

Learn how to change the primary email of a user in Zendesk Support. This tutorial will teach you how to find and update a user's primary email address. Where can I ask questions? Head to the Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.

In this tutorial, we’ll walk you through setting up automated ticket assignments and share expert tips to optimize your Zendesk workflows. This feature ensures that tickets are assigned to the right agents, helping your team handle inquiries faster and more effectively. Manual or Automated – Choose the assignment method that fits your workflow Smart Views – Organize tickets for easier triage Auto-Routing – Use triggers to assign tickets based on keywords.