Teams | Collaboration | Customer Service | Project Management

Network Performance Dashboard

Aug 5, 2024 By Exoprise In Exoprise
In this dashboard tutorial video, we will walk you through building a Network Performance dashboard. This dashboard provides users with the visibility they need into the status of their network performance from their offices down to an individual users device. Obtaining this single pane of glass visibility is made easy with the combination of both CloudReady and Service Watch metrics into dashboards. When utilizing these dashboards, users can quickly identify which networks are performing poorly, allowing them to quickly resolve issues and ensure end users have an optimal experience.
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Email Health Dashboard

Aug 2, 2024 By Exoprise In Exoprise
In this dashboard tutorial video, we’ll be walking you through building a Microsoft Exchange and Outlook dashboard utilizing CloudReady Synthetics and Service Watch Desktop. This dashboard is a great first stop when diagnosing user email issues. When an issue comes up, engineers can quickly review the CloudReady data available in the dashboard to identify if an office or Exchange Online is experiencing issues or an outage.
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Microsoft Teams Health Dashboard

Aug 2, 2024 By Exoprise In Exoprise
In this dashboard tutorial video, we will walk you through building a Teams Health Dashboard by combining the collected metrics for CloudReady Synthetics and Service Watch Desktop. The Teams Health Dashboard provides users with a holistic view of Microsoft Teams availability and performance. When an issue occurs, users can quickly review the Teams Health Dashboard and identify whether the issue is limited to an office or affecting Microsoft Teams as a whole.
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How to Monitor Your Email Services

Aug 1, 2024 By Jorge Martin Joven In Exoprise
Verifying email performance is more than the basic understanding of message flow. Outbound mail in the form of Simple Mail Transfer Protocol (SMTP) and inbound mail through MAPI or Microsoft's Graph API only parts of email systems to monitor, usually through pings or basic delivery confirmations. Often, once email is moved to Exchange Online, even basic visibility of mail flow and reliable delivery is lost. Many subsystems go into efficient email deliverability, especially once multiple email hygiene providers are added to the mix.
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Actionable Alarms Dashboard

Aug 1, 2024 By Exoprise In Exoprise
In this dashboard tutorial video, we will walk you through building an Actionable Alarms dashboard. This dashboard provides users with the visibility they need into the status of their SaaS solutions as well as how their end-user devices are performing. Dashboards allow combining both CloudReady and Service Watch data into a single pane of glass for visibility. Utilizing the Alarm widgets, users can quickly identify what issues need to be investigated while quickly being able to access the affected resources for review.
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Is Azure Down?

Jul 29, 2024 By Stephen Killingsworth In Exoprise
As the reliance on cloud services like Azure Virtual Desktop (AVD) and Azure Active Directory (AD) continues to soar, the need for robust monitoring tools has become critical. Ensuring optimal performance and availability of Azure services is vital for organizations shifting towards Virtual Desktop Infrastructure (VDI) for full-time or disaster recovery use.
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Microsoft 365 Outage, MO821132: Users may be unable to access various Microsoft 365 apps and services

Jul 20, 2024 By Simon Dion In Exoprise
Thursday evening, Microsoft 365 identified a global outage affecting users accessing various Microsoft 365 applications and services. Impacted users suffered from login issues, Azure hosted virtual machines not being available, and constant loading screens in Microsoft 365 services, just to name some of the issues.
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Microsoft 365 and Azure Network Service Front Doors

Jul 11, 2024 By Jason Lieblich In Exoprise
As businesses increasingly rely on Microsoft SaaS and Azure-based applications to support their distributed workforce, ensuring optimal performance and user experience becomes crucial. With complex corporate network architectures like SDWAN, Secure Access Service Edge (SASE), or Cloud Access Security Brokers (CASB), and a reliance on Microsoft’s vast network architecture, monitoring and troubleshooting performance issues can be challenging.
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Teams V2 Synthetics and Real-User Monitoring Support

Jul 2, 2024 By Alex Tsukernik In Exoprise
With the release of Microsoft Teams 2.0 and the Classic Teams client nearing its EOL (end of life), we were eager to explore the changes that Teams 2.0 brought about. Today we will look into the new features and architecture of Teams 2.0 as well as provide insight into the changes and improvements to the CloudReady Teams Messaging and Teams AV sensors.
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SaaS and Microsoft 365 Service Level Agreement Credit Recovery

Jul 1, 2024 By Simon Dion In Exoprise
In this article, we will be covering Service-Level Agreement (SLA) credits and the general steps Software-as-a-Service customers must take to recover them. We'll also go over the typical information required by SaaS vendors, how to collect this information, and how CloudReady synthetics can expedite the SLA credit recovery process. SLA credits are a type of compensation to customers by service providers when service providers fail to achieve the agreed-upon service levels. These credits are applied to customer accounts as monetary refunds or credits to be used for future services.
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