What is Chat as a Service and how it serves different organizations? With 73% of users finding satisfaction in live chat, surpassing both email and phone support, it's evident that efficient communication solutions are paramount for business success. For senior IT leaders, CIOs, COOs, and security-conscious decision-makers, the rising prominence of Chat as a Service platforms has become hard to ignore.

Popular Chat Software Trends: Chat software gives invaluable capabilities to improve customer satisfaction and experiences across all sectors when used effectively. Providing exceptional customer service that cannot be matched by your competitors is crucial for business success. As conversational platforms continue to transform service teams’ capabilities, there are a few key trends that have emerged in chat software that empower brands to better support customers now and in the future.

Gone are the days when customers rummaged through websites to find business contact details or jotted down email addresses and phone numbers to reach out. The strategy to embed chat widgets has elegantly streamlined this process, emerging not merely as a modern touch but as a prevailing standard in digital communication. According to Freshworks, over 41% of customers now expect a live chat widget on websites, showcasing a significant shift in user preferences.

Work chat apps help streamline internal collaboration and external interaction. Whether it is an emerging startup, a mid-level company or an established enterprise, choosing the correct chat for work is essential, as it can make or break the agility and effectiveness of your daily business operation and communication. In this blog, we have curated the 10 best chat apps for work and listed the best practices you must follow to leverage their features to drive business benefits.