Teams | Collaboration | Customer Service | Project Management

Here are all of the great new integrations for May.

As many know, we’ve been working on a massive UI/UX refresh for Riot.im over the last few months; starting with Riot/Web and aiming to make it radically simpler and more intuitive whilst still exposing the full power of Matrix.

In the business world, catch phrases come and go. Remember when “the net” was a thing? Running to your desk to grab a spreadsheet from “the net” was once a common task, but if you told an intern this right now they’d probably just give you a blank look!

The latest Riot.im has landed on web, desktop, Android and iOS, and the biggest change is support for everybody’s favourite European data protection measures, the General Data Protection Regulation!

Well, it’s finally here. Enforcement of the European Union’s new GDPR directive has officially commenced. User privacy in the internet age is an incredibly important topic that isn’t going away any time soon. At Zendesk, we’re committed to delivering products that are at the forefront of protecting our customers’ and users’ data.

At Geckoboard we’re big fans of removing complexity where it’s not needed, so we were particularly excited last week when our friends at Zendesk launched The Zendesk Suite!

This is the first part in our new mini-series of stories from unsung heroes on the front lines of customer support management, who share what has helped them succeed in their role.

The B2B customer is unique and requires a special kind of support strategy. In addition, the metrics that a company uses to measure success are also unique and very important. Utilizing the wrong data can cause a company to miss what it should catch and prioritize unnecessary actions.

Zendesk is proud to announce our newest arrival—The Zendesk Suite. The Suite, as we call it for short, bundles Zendesk Support, Guide, Chat, and Talk into a single omnichannel solution that’s easy to try, buy, and set up, all at a great price.

Support teams have a hard job. As people deal with more brands across various devices, the pace of business continues to quicken. Products are at our fingertips 24/7 and so we expect customer support to be at our fingertips 24/7. Unsurprisingly, this level of service often fails to materialize—partly because expectations are set so high. To compete in a crowded economy, businesses promise more, but it can be difficult to deliver that level of service consistently and at scale.