Teams | Collaboration | Customer Service | Project Management

Are you constantly putting out fires, in dire need of a vacation but have no time to spare, and lost in terms of long-term business goals because you're too busy trying to survive each day? If this sounds like you, you’re probably in the early stages of growth at your agency, what Teamwork CEO Peter Coppinger has coined the “Deliver” stage in his eBook, The Ultimate Guide to Scaling Your Agency.

Project management is all about ensuring that projects are delivered on time, within budget, and to stakeholders’ satisfaction. Project management KPIs provide a valuable tool for project managers to track progress, identify risks, and make informed decisions. Whether you are a seasoned project manager or just starting your career, this blog will equip you with the knowledge and tools you need to use project management KPIs to unlock project success.

It’s a common story – you started out as a talented freelancer, living the dream of only doing the work you love, not answering to anyone other than your clients, and having time to spend with family and friends. The problem is, you’re extremely good at what you do, so you keep getting more clients and pretty soon you need help. Before you know it, you find yourself with a team of employees and a growing workload. As your new agency expands, so do your responsibilities.

The first step to rock a job interview is to actually ask yourself: How can I make this better? What can I improve? Knowing you can always do better it’s key for success! If you’re able to identify your flaws and work on them, it will make a world of a difference. But, how can you do this? Fortunately for you, we have you covered! In this article, we will outline the steps that you need to take in order to give yourself the best chance of landing the job.

A recent study found that 33% of companies spend one or more days per month collating project reports. Using Airtable may seem like the best idea for managing your agency’s workflow quicker while staying organized. But, maybe it’s not. Yes, Airtable’s functionality is seamless, it’s a well-known app, and it offers a good bit of customization.

With a proliferation of tools, teams often find themselves bogged down by manual tasks, disconnected data, and an overwhelming number of apps to manage customer relationships. This can lead to a reduction in productivity, team alignment, and ultimately, business growth. What’s the solution? Automation! Welcome to Part 2 of our Teamwork + HubSpot No-Code Automations series!

Though remote work is more common nowadays than it used to be, it can be challenging without the right remote work software. Miscommunications, difficulties with time management, fragmented team communication, and countless distractions are not only the hindrances you might face while working from home. However, if you prepare yourself and your team with the right remote work software toolbox, it can help your team be more productive and keep employee engagement high.

Are you looking to hire top talent but don’t know where to start? Finding the right headhunting agency to meet your business needs can seem daunting. This article provides key insights on researching potential headhunters, conducting interviews and due diligence processes, negotiating fees and terms of agreements, and implementing continuous improvement strategies. We will also provide tips on keeping up with maintenance and improvement strategies after onboarding new employees.

The outsourcing industry has come a long way in the past few decades, posting huge growth numbers year on year – even during the pandemic. But outsourcing remains a complex business and both BPOs and the clients that use them are always looking for an extra competitive edge. Traditionally, Asian countries like India, China, and the Philippines have been the go-to places for BPOs to locate themselves and for clients to choose.

Every company in the outsourcing sector needs a strategy to reduce costs, improve customer service, and boost performance. Fortunately, by establishing the right outsourcing metrics, your Business Process Outsourcing company can quickly boost employee productivity and set your company up for business success. In this article, we’ll cover 10 crucial outsourcing metrics and highlight three benefits of tracking them. Let’s dive in.