Have access to real-time analytics that gives you a birds eye view of your chat agent and chat bots performance as show what your customers are interested in most!
They are an everyday occurance, the chat troll..But how do we make sure we are not bothered by them again. Have a look and see how we do this with our Messaging and Live Chat tool.
Drill into the Insights of your reports and dashboards to get to the bottom of trends and specific tickets that your team might be working! Populate pop ups of ticket lists and get to the details that you want to see in your reporting.
Drill into the Insights of your reports and dashboards to get to the bottom of trends and specific tickets that your team might be working! Populate pop ups of ticket lists and get to the details that you want to see in your reporting.