Keep track of how your chat agents are handling and responding to new chats. Find excellent training opportunities and take over chats when needed.

The more detailed version of our Supervisor View.

Pass Chat conversations from Chat to your support platform (TeamSupport) and include the information and workflows that work best for you.

Which bot is right for you? Take a look at the benefits of using a Guide Bot or an Answer Bot..or maybe both!

Get the scoop on what's next at TeamSupport and see how those improvements will power your business.

Drill into the Insights of your reports and dashboards to get to the bottom of trends and specific tickets that your team might be working! Populate pop ups of ticket lists and get to the details that you want to see in your reporting.

Drill into the Insights of your reports and dashboards to get to the bottom of trends and specific tickets that your team might be working! Populate pop ups of ticket lists and get to the details that you want to see in your reporting.

Take efficiency to a whole new level with User details and permissions.

This tutorial is to help guide anyone who is interested in implementing our new Jira integration with TeamSupport. Some new features to expect from the Integration.

Here is a more in depth walkthrough of how to use the Teamsupport knowledge base and how to give your customers the ability to self-serve on our customer hub.