Teams | Collaboration | Customer Service | Project Management

Put the important details at the forefront of TeamSupport with TeamSupport Alerts. Make sure your agents get the important information the first time!

See how you can make sure your customer's requests get to the right team or agent FAST! Saving your customers' time and increasing efficiency for your support team.

Allow your Supervisors to have a birds-eye view of all active chats. Your supervisors will be to also "Whisper" and train their agents in real-time.

We have made some wonderful improvements to our chat functionality. If you are currently using our Legacy chat feature, we would like to introduce you to the New "Messaging and Live Chat" tool.

Do you have a customer reach that goes around the globe? Allow your chat agents to speak in the language of your customer.

Do you have a CRM or another system that you want to push or pull information from? Messaging and Live Chat integrates with several systems to make sure your chat agents and other members of your team have visibility of every chat.

Get a first look at the new TeamSupport Jira integration. Take advantage of new features like: This feature is coming soon! Please reach out to your Account Executive or Customer Success Manager to learn more.

Create Ticket Templates that can automate and optimize your workflow in TeamSupport. Gather the right information the first time by populating customer and agent-specific templates.

Do you track support hours or charge by the project or for your services? You can easily track this in TeamSupport. Take a look!

Create dynamic reports in TeamSupport to assist you in making proactive decisions for your team and your customers.