Teams | Collaboration | Customer Service | Project Management

Zendesk CEO, Mikkel Svane, introduced Zendesk Explore at our Relate 2018 event in San Francisco. Zendesk Explore provides analytics for businesses to measure and improve the entire customer experience.

Zendesk's Astha Malik and Luke Behnke demo the new Zendesk Sunshine at our Relate 2018 event. Sunshine is our open, flexible CRM platform built on AWS that lets you seamlessly connect and understand all your customer data—wherever it lives.

Solve your customers’ problems even before they happen with Zendesk Connect.

As your customer service team grows and your support operations become more complex, agents can get bogged down looking for the right productivity tools to use. With contextual workspaces, you can automatically surface the most relevant tools for solving the ticket at hand.

Guide is designed to provide the best experience for possible and allow them to be as productive as possible.

With Zendesk’s Collaboration add-on, agents can connect with the right people without leaving the ticket — making things smoother for both the agent and customer.

Zendesk Explore provides analytics for businesses to measure and improve the entire customer experience.

Answer Bot works right alongside your support team. It uses machine learning to help answer your customers’ questions with content from your Zendesk Guide knowledge base. The answers it provides are tailored to each customer’s question accurately and reliably—every time. And when in doubt, Answer Bot loops in your support agents to offer the customer a human touch.

Simon Carryer is a data scientist at Xero, a cloud accounting software company. In this talk, he explores the idea of data as a soft science.