How Fintech startup Novo is using CX to disrupt a traditional industry

How Fintech startup Novo is using CX to disrupt a traditional industry

May 21, 2020

Fintech has been steadily rising over the past few years, and many ambitious startups are tapping into that growth with new and advanced financial products. Legacy financial institutions are now looking warily at their new competitors, as Fintech firms are approaching the old financial framework from a different angle that is more customer-centric. See how Fintech startup Novo, a mobile business bank account created with the modern entrepreneur and founder in mind, is disrupting the industry by leveraging customer experience at the forefront of its growth.

Join Kristen Durham, Vice President of the Startup Initiatives at Zendesk and Brian Kale, Head of Customer Support at Bank Novo as they discuss:

  • Trends and insights on the rapid growth and future of the Fintech industry
  • How Novo is using Zendesk to improve customer experience operations at scale to achieve customer success
  • Best practices and tips on why customer experience is a competitive differentiator for all startups alike

Zendesk for Startups Initiative:
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