Teams | Collaboration | Customer Service | Project Management

A fire safety consultancy runs on two kinds of software: This guide covers both. It compares seven fire risk assessment tools on methodology, evidence capture, and what happens after the report is issued, then shows how a professional services automation (PSA) platform can help run business operations smoothly.

Revenue is up, but profits aren’t. If that sentence feels familiar, it doesn’t mean there’s a problem with the work itself. The problem usually lies with how the people running the business are working together. This shows up most clearly in a disconnect between finance and ops. Instead of working side by side, they’re solving different puzzles in different rooms. And most likely using different data sets. That gap in collaboration is how margin leaks can go unnoticed.

Most firms know they’re paying for tools they don’t fully use. What they don’t know is how to fix it. That’s why we created the Tech Stack Audit Workbook. It includes: It also generates a leadership summary that suggests next steps based on the info you enter. Best of all, the audit only takes about 90 minutes to finish. Let’s walk through it.

Your desktop is no longer the only place to log time – you can now do it straight from your phone with the new Scoro Time mobile app. We’ve also grown ELI’s capabilities – put ELI to work reading files, filtering list views for you, and running automations for you when certain trigger conditions are met. And that’s not it – there’s a lot more below!

Wondering what AI in project management can actually do? This article breaks down what it is, what it looks like in practice, how to tell whether your firm is ready, and which tools to consider.

August brings something valuable for every Scoro user – whether you manage sales pipelines, project schedules, financial accounting, or optimize your team’s operations. You can now build complete delivery schedules directly on quotes, delegate operational background tasks to ELI through triggers and actions, and bill exact target sums with partial invoicing.

As an owner or managing director, you often assume ops responsibilities by default. But that’s a short-term solution. One that inevitably leads to problems and burnout as the business grows. And being overwhelmed often leads to rushing your first ops hire. Then, instead of being able to fix problems, your new team member gets stuck firefighting. Hire strategically instead, with our seven-step process.

You know how things work. The question is whether your team does—or whether that knowledge walks out the door the moment you do. Our research into 303 professional services firms found that only 21% have documented best practices. The other 79% are running on institutional knowledge. Which means onboarding takes longer, quality depends on who’s staffed on a project, and every departure walks out with know-how nobody wrote down. Most ops leads already know this.

Most professional services automation (PSA) buying guides exist to sell you a PSA. This one might actually talk you out of it. A PSA is the most powerful platform a services firm will ever buy. But it only amplifies what’s already there. If your operations and processes are a mess, a PSA won’t fix that. It’ll just help you scale the mess, faster. It’s only worth the investment once your foundation is solid.

This August, we are focusing on removing administrative friction from your day-to-day operations and helping your team work more smoothly. We’ve further improved ELI – our AI-powered assistant – and recently held a webinar where we demoed its newest capabilities now available to you.