Teams | Collaboration | Customer Service | Project Management

What a fruitful year this has been! As we wrap up another remarkable year, we’re thrilled to highlight the updates that have made Scoro even more powerful, efficient, and user-friendly. We’ve curated a list of this year’s most impactful product updates. Dive in – it’s the perfect way to get a jump start on your business goals for 2026!

Consider this update as a Christmas gift from the Scoro team! We saved the best for last: the Scoro MCP server is now fully live and available for everyone, giving your team the tools to supercharge your success in the new year!

Your business has grown from five people to 15, maybe even 30. Revenue’s up, clients are coming in, things should feel smoother. But you’re still relying on the same cobbled-together spreadsheets you used on day one. Sound familiar? Most service businesses don’t stall because of a lack of clients or talent. They stall because the team scales. But the processes and operations don’t. That’s why I find a business maturity model such a useful tool.

Hiring someone who doesn’t directly bring in cash feels risky. It’s like buying a premium gym membership you swear you’re going to use—it sounds responsible, but mostly it just feels like a monthly fee. You want every new hire to come with a direct ROI attached to their forehead. But let’s be honest with ourselves: If your “billable” employees are drowning in admin, HR squabbles, and resource Tetris, they aren’t actually billable.

Our product is built through close teamwork and a strong focus on solving real challenges for our customers. One of the people driving this work is Rait Tuulas, our Head of Product for AI initiatives. Rait joined Scoro as a Product Manager in 2021 and now helps shape our product vision while teaching new skills to our AI-powered companion, ELI. In this Q&A, Rait shares what his days look like as Head of Product, how his role has grown, and what makes Scoro’s Product Engineering culture special.

Your approach to resource management can make or break your agency’s profitability. It requires a careful balance between agency capacity and project demands. Which isn’t always easy to achieve—but it’s essential for building a successful agency. To help you get started with agency resource management, we’ve compiled everything you need, from who’s responsible to how to build a scalable process.

Your tech stack is telling you something. Every spreadsheet, free tool, workaround, and quick integration is a clue about how your business operates. Over time, these small decisions compound. Creating a stack that’s harder to control, harder to trust, and harder to scale. Harv Nagra, Head of Brand Comms at Scoro and host of The Handbook: The Ops Podcast, tech stack chaos is rarely accidental. It’s a reflection of your operational maturity.

If you use QuickBooks, the fastest way to clean up project delivery and invoicing is to choose software that syncs with it. Tools like Scoro connect your projects and financials so you’re not duplicating data, fixing errors, or chasing invoices manually. Below, you’ll find the best project management and PSA platforms that integrate with QuickBooks. What each one offers, how the sync works, and who they’re right for. Check out the list and find your best fit.

While the year may be winding down, our team shows no signs of stopping and has been hard at work to bring you yet another feature-packed update. Discover the new time entry allocation to invoices to improve reporting around billed time, as well as many work management-related improvements to projects, tasks, and more views in Scoro.

Most agencies and consultancies hit the same wall as they grow: Projects keep selling, but profits don’t. You win work by being flexible and “tailored,” but that flexibility comes at a cost—proposals balloon, delivery gets messy, and margins quietly disappear. Suddenly, your team’s creativity is buried under admin, scope creep, and endless firefighting. That’s the pattern Brian Kessman has spent the last decade helping firms break.