Happy First Birthday Teamwork CRM! One year ago today we launched Teamwork CRM — and what a year it has been! Since launching, we have worked hard to continuously improve the product, respond to customer feedback, and continue to grow as we help our customers scale their businesses. It’s been a really rewarding year, and the highlight for me as the Product Manager has been speaking to so many great people, who also happen to be our customers.
TL;DR: Vision gives companies a goal to work towards. It gives teams — especially remote teams — specific objectives that offer step-by-step guidance for accomplishing important goals. Even when remote teams are separated by several time zones, a clear vision statement helps individual team members understand how every decision they make can have a positive impact for the entire company. Here’s how to get started. A vision statement is a lot like your company’s North Star.
As more and more teams adjust to working remotely, we’ve been relying on technology to help us to keep work going — even when we can’t be in the same physical space. Today, we wanted to share our remote work tech stack: the tools that have been helping us to continue working without interruption behind the scenes. Some of them we’ve been using for years; some of them have been on our radar for a while but we’re only fully utilizing them now.
The new Easy Insight and Teamwork Desk integration lets you drill right down into your support data to give you detailed insights into both customer queries and team performance. The connection between the two apps pulls all of your Teamwork Desk data into Easy Insight so you can build your own custom reports and dashboards — or use some pre-built templates — to quickly pull the information that’s most important to your business.
What a start to the first quarter of the year, huh? It’s been a busy one for us, and a challenging quarter for our team (and probably yours) in many ways. At Teamwork, we’re in the fortunate position that the move to remote work was a relatively smooth transition for us. So we’re going to keep doing what we do best: delivering great software to help your team collaborate and keep work going. Here’s a snapshot of our latest releases.
These are unprecedented times. All around the world, as more and more countries start the process of responding to COVID-19, companies and employees are trying to make the shift to remote work so they can keep work going. For many people, this means working remotely for the first time — and getting used to the challenges of working from home is going to be a bit of an adjustment. But even people who are used to working remotely are finding it hard right now. Because this is different.
There are a lot of schools all over the world struggling to get by at the moment. Many of us at Teamwork have kids and we want to do our bit to help. That’s why we’re offering two of our most popular products completely free to schools for the rest of 2020.
For a lot of people, remote work is the norm. For those that are accustomed to it, working remotely can give you time to focus on specific tasks or catch up on things without the interruptions that can happen in a shared office space. But if you’re not used to it, suddenly being asked to work remotely can feel a bit strange — and bring its own set of challenges. At Teamwork, we believe that it’s so important to empower workers to keep work going, wherever you are.
We wanted to share some exciting news: we’ve successfully completed our SOC 2 Type 1 audit! We embarked on this audit as part of our ongoing commitment to delivering the most robust and professional experience to our users. Service Organization Control (SOC) 2 is a procedure designed to ensure that service providers can securely manage data to protect the interests and privacy of their clients.
More and more companies are realizing the time-savings and workflow efficiency they can gain by integrating the apps in their tech stack. At Teamwork, we know how important integrations are, so we’ve built a suite of products that are designed to work together from the get-go. Unfortunately, not all apps natively integrate with one another so easily, leading to disjointed workflows and a lot of time wasted switching between multiple apps to make manual updates.
