Teams | Collaboration | Customer Service | Project Management

The evolution of the digital landscape and increased dependency businesses have on technology solutions have created the perfect environment for IT consultants. Experts in the field of information technology and computer science are in demand. So to help out, we’re here to thoroughly review what an IT consultant job description looks like for those interested in pursuing a career.

A motivated workforce is an essential component of a successful business. Employees who know their role and what’s expected of them, and whose vision is aligned with that of the company, can take the organization to new heights. And organizations spend a lot of resources to bring their workforce to their most productive selves. According to a 2021 report, companies in the US spent a total of US$ 92.3 billion in 2021 for training their employees, a 12% increase from the previous year.

Time tracking is an important part of any business. It helps you keep track of how much time employees spend on specific tasks, and it can help you identify areas where you can save money. However, some employees find ways to cheat the system and get paid for hours they did not work. In this blog post, we will discuss the most common ways employees can trick time tracking software and how to prevent them from doing so; as well, we will cover some time tracking software that can’t be cheated.

You want to hire a talented but affordable graphic designer, and someone suggests Upwork. All you have to do is register on this global freelancing platform, create a job posting, and then sit back as a slew of candidates jump at the prospect of working on your project. You choose the best or most experienced freelancer, and your project is good to go. Simple, isn’t it? Well, not exactly. Here’s a comprehensive Upwork review to help you make the best of this digital freelance job site!

Whether your team works remotely or moves from one job site to another, a mobile time tracking app can help keep you in the loop. They can ensure your timesheets are accurate and that your team remains productive even when they’re out of the office. However some mobile tracking systems are better than others, so it’s essential to choose wisely. To help you out, we’ve detailed 15 great mobile time tracking apps, their key features, pricing, and customer reviews.

Setting up your own servers requires a lot of up-front investment and ongoing maintenance. That’s why most technology companies today use an Infrastructure-as-a-Service (IaaS) provider for their compute needs.

Simpplr is introducing an innovative Live EX platform feature to transition into a new era of Internal Communications. The new reality is that the world of internal communications is evolving. The effects of the COVID-19 pandemic changed the employee experience. Many workers found themselves isolated, and leaders had to learn to institute technological changes to cross those divides and provide clarity around organizational priorities and values.

Service desk outages are not the most exciting thing you want to be dealing with when handling ITSM. The service desk is one of the most central elements for smooth IT service delivery, it's the single point of contact for customers and employees, and you hope it goes without a glitch every day. But the odds are, like any other IT system, it will happen at some point. And these outages can be costly. So it’s best to be prepared for this worst-case scenario and have a plan to resolve the issue.

In a world where customer service has become increasingly important. It's more vital than ever to have a customer service management strategy in place. Using a customer service management platform makes the difference in how customers can connect to your brand. In fact, 95% of customers said that quality customer service makes them feel more connected to a company.

In project management, a great deal of time is spent switching between tabs, updating task statuses, and notifying relevant teammates. Despite taking up a significant part of one’s work hours, these repetitive tasks often feel inconsequential when assessing one’s productivity. The latest Zoho Projects updates aim to reduce project delays caused by mundane yet unavoidable tasks and help teams stay on top of their schedules.