What's Good: Team Publishing in Zendesk Guide Enterprise
Team Publishing in Zendesk Guide Enterprise makes it possible to involve the right people in the writing, editing and review process of self-service content.
Helpdesk
TeamSupport Integration with Salesforce
See how TeamSupport customer service software integrates with Salesforce CRM to give your team the best of both worlds.
Reporting & Metrics to Improve B2B Customer Support
This eBook explores the key metrics you need to be looking at in order to improve efficiency and increase customer satisfaction and retention.
Customer Service As A Growth Strategy
Over 98% of all US companies are Small and Mid-sized Businesses (SMBs) and for them, it is especially important to maintain happy customers as a key factor in company success and growth. Despite this, customer support is often overlooked as an important component of the customer experience - many times simply because of a lack of time and resources.
TSU Webinar - March 2018 - Community
Learn more about how to better collaborate with colleagues and customers by using TeamSupport community features!
What's Good: Zendesk Support + Guide
Empower your agents and offer better self-service to customers by adding Zendesk Guide to your Support account.
New: Faster, smarter, happier customer support with Zendesk Chat & Geckoboard
Customer service is changing. Gone are the days when it was perfectly acceptable to respond to a customer in a day or two. Nowadays, whether you’re selling cars, consulting, or carrots, customers expect fast, friendly resolutions to their problems in minutes, not days.
What's Good: Conversion Tracking in Zendesk Chat
Measure your business goals and grow your bottom line with conversion tracking in Zendesk Chat.
TSU Webinar - February 2018 - Chart and External Reports
Learn all about how to make the most out of charts and external reports in our latest TSU webinar!
New Freshdesk integration - deliver better, faster service with Geckoboard and Freshdesk
Today we’re excited to announce a brand new integration with Freshdesk that makes it easier than ever before for Freshdesk customers to stay focused on delivering exceptional customer support.