Teams | Collaboration | Customer Service | Project Management

If you calculated the cost of lost business, customer churn, and wasted employee time from inefficient processes, what would you find? Every time you add new staff or technology to your business, your processes and workflows evolve. I’ve seen first-hand how these micro-changes add steps and complexity to your work — until you’ve inadvertently created a monster of frustrating and expensive inefficiencies.

Thousands of IC pros passionate about elevating employee communication and experience tuned into our first-ever Internal Communications Virtual Summit. And wow, we learned some incredible insights, innovative strategies and forward-thinking best practices from industry experts on topics ranging from harnessing AI for comms to research into the current state of internal communications and lots more in between.

The Future of Secure Communications, a study from Forrester Consulting that Element commissioned, shows that 79% of technology leaders at large organisations feel their sanctioned video conferencing tools fall short in adequately supporting secure and reliable partner communications. Likewise, 76% said their sanctioned voice tools were not well suited to secure communication.

In today's digital age, secure instant messaging and collaboration are paramount for businesses seeking to maintain efficiency and safeguard sensitive information. The integration of cloud services has been a game-changer in this domain, offering scalable, flexible solutions that meet the growing demands of global teams. This article delves into cloud services' critical role in enhancing communication security and collaboration associated with cloud adoption.

The secret to good meetings? Knowing when you actually need one.

You only get one chance to make a first impression — especially in the workplace. When you onboard new employees, the initial welcome experience sets the tone and has a significant impact on probability of retention over the longer haul.

Hybrid work is increasingly becoming popular, and as we shift towards more remote work and less face-to-face interaction, there is a risk of employees feeling disconnected and less engaged with their work. This reduced engagement can lead to demotivation and may signal ineffective management practices. To keep the team aligned and motivated, adopting SMART goals is a straightforward and efficient method.

For Jana Beiswenger, Head of Business Program Management at Asana, work intake is hugely cross-functional. Her team focuses on business transformation—in other words, making Asana a more effective organization. To do that she needs to align teams around the right strategic programs and ensure Asana has enough resources to achieve business-critical goals. “My role is about creating the right focus holistically so we can execute as a team.

We at Miro are thrilled to be included in Okta’s Businesses at Work 2024 report. Leveraging anonymized data from nearly 19,000 global customers, this annual report provides one of the most comprehensive windows into app use within enterprises — and even serves as a bellwether of future usage.