Teams | Collaboration | Customer Service | Project Management

In our most recent version of ESS 24.05 we’re pleased to offer a Windows MSI (Microsoft Installer) build of Element Desktop. Many larger customers prefer MSI files for software installation. They can automate deployments across many devices, ensuring consistency and reducing manual effort. As well as MSI builds we’ve also enhanced the way our message notifications work for all users. And we’ve improved Group Sync: our advanced identity and access management tool for IT administrators.

If your work requires you to create diagrams, you might be familiar with draw.io (also diagrams.net), an open-source, web-based diagramming tool offering complex and niche diagrams: network diagrams, server rack diagrams, floor plans, and more. You might also use Miro, an innovation workspace that lets you virtually collaborate with colleagues on a variety of tasks and projects — whether it’s brainstorming, planning, designing, or building the next big thing.

In today's fast-paced business environment, efficiency and productivity are paramount. Companies are constantly seeking innovative ways to enhance team performance and streamline operations. One such innovation is the implementation of time-tracking tools. These tools have become indispensable in modern workspaces, offering numerous benefits beyond simply keeping track of hours worked.

In today's fiercely competitive business world, attracting and retaining customers is no simple feat. Companies that fail to grasp the value of providing a smooth and efficient customer experience (CX) run the risk of losing out to rivals who understand that good service is defined by the customer and not the company. Nearly 66% of organizations that focus on customer experience report higher retention rates.

Level up your internal communications game with actionable findings from Simpplr’s 2024 State of Internal Communications Report. Get practical tips and best practices — from how to position IC as a strategic advantage to secure more budget to using artificial intelligence to do more with less.

Technical diagramming tools help engineers and other IT workers visually represent systems, infrastructures, and complex interactions. These diagrams can help to optimize cloud performance and, in turn, ship products and services more efficiently. But not all diagramming tools were created equal. Some tools have a limited library of shapes and symbols, make it difficult to collaborate or communicate with team members, or require a separate tool for exporting and sharing work.

This month we’re thrilled to share several powerful updates that will amplify your planning, collaboration, and user experience. An enhanced Planner app, smarter Azure DevOps integration, and AI-powered alt text suggestions: These updates and more were designed to streamline your workflow and boost productivity. Not to mention we have three accessibility updates to improve how assistive technology works with Miro, helping to ensure everyone can experience the Miro magic.