Teams | Collaboration | Customer Service | Project Management

Introducing the new Teamwork Desk and Custom Views

The team behind Teamwork Desk is committed to helping you provide the smoothest client communication and best customer support experience possible. That’s why we're excited to introduce a refreshed and simplified Desk, to give you a faster, sleeker experience. It’s got all the same functionality that you’re accustomed to, with a clean, modern look and layout that makes it easier to find what you need.

The Wrap-Up: 3 key takeaways from the 'How to Command 50-200% Higher Fees to Scale your Agency' webinar

Are you struggling to scale your agency and looking for expert advice on how to command higher fees? We recently hosted an insightful webinar with Mandy Ellefson, the CEO of Hands-Off CEO, where she shares her experiences, strategies, and tools for overcoming these challenges and creating a successful and scalable business. With a wealth of experience in helping businesses scale up, Mandy is an authority in her field and has valuable insights to share.

Top 7 project management apps for iOS

Gone are the days when team members only worked from behind their desks or in their cubes. Nowadays, people can work on the train, in the parking lot, at the coffee shop, and even in bed. We have mobile apps to thank for that convenience. iOS is the mobile operating system used by Apple products and the premier system for U.S. users: Apple’s U.S. market share grew to 57% in the 4th quarter of 2022.

The 6 best LiquidPlanner alternatives for team management

It’s frustrating when a project doesn’t go as planned — for your agency and the client. But poor project performance goes deeper than feelings of frustration; it impacts your bottom line. Research indicates that the global average for wasted investment due to poor project performance is 5.2%. This is why project management software is such a game changer. When you invest in the right software, you can up your chances of project success and increase your ROI.

7 effective project management apps for Android

Collaboration isn’t just a nice thing to cultivate. It’s vital to success in the ways we work today. CEO and technology guru Don Tapscott put it this way in a speech at Trent University: There’s no magic formula that guarantees a healthy collaborative team or workplace. It’s arguably easier to foster in person and offline, but that doesn’t jive with how many of us work today.

5 Google project management tools to fine-tune your workflows

Google Workspace has more than 3 billion users and 8 million paying customers as of 2022. You can’t have a long conversation about promoting team collaboration and sharing knowledge without mentioning Google Workspace (formerly referred to as G Suite). Its range of tools, including Google Sheets, Docs, Slides, and Gmail will help streamline your workflows and effectively manage your agency’s projects. But the one thing it’s missing is a project management tool.

Agency Burnout: 5 key takeaways from the 'Agency burnout expert roundup'

These are just some of the comments we received in our recent agency expert roundup on the topic of burnout. We were expecting the conversation to strike a chord with those at the top of their agency game, but what we didn’t realize is just how real burnout is – and how painfully it is being felt across all sectors and job roles in the industry.

5 key takeaways from the 'The Mastering Agency Profitability Guidebook'

The life of an agency owner is a constant juggling act. Between managing client relationships, overseeing internal projects, and keeping a close eye on financials, it's unsurprising that many agency owners struggle to maintain profitability. That's why we've built a new guidebook to help you maximize your agency's financial performance.

The Wrap-Up: 5 key takeaways from the 'Mastering Agency Profitability' webinar

In a recent Teamwork webinar, we had the pleasure of hosting Megan Bowen, Chief Customer Officer at Refine Labs, for an insightful and engaging discussion on how agencies can boost profitability by establishing stronger teams, processes, and pricing strategies.

The 5 Stages of Team Development

TL;DR: Remote marketing teams have become more common, but unlike “traditional” teams that work in the same physical space, team leaders have the added responsibility of being more proactive and strategic about how they manage their teams. Understanding the five stages of team development enables you to get teams started, resolve conflicts more smoothly, share information effectively, achieve top results, and then review outcomes to keep finding ways to improve.

Teamwork and HubSpot Part 3: Automate, Track, and Streamline Client Communications and Requests

Welcome to Part 3 of our Teamwork + HubSpot No-Code Automations series! In this installment, we'll be diving into how to automatically generate tickets and log engagements in HubSpot when messages are posted in Teamwork. How are we making these two powerhouse tools talk? Shocker - it’s Zapier to the rescue!

How agencies increase contract value and drive retention

The digital agency space is more competitive than ever: the number of U.S. digital agencies has increased by 54% from 2018 to 2023. Standing out among all this competition to retain your clients and maintain (and grow) profitability is likely your top priority. How do you get the edge? With a firm understanding of your clients and some solid strategies that make your contracts more valuable and profitable.