Teams | Collaboration | Customer Service | Project Management

Using AI for better customer and agent experiences with Upwork | Conversations with Zendesk podcast

May 24, 2024 By Zendesk In Zendesk
On this episode of Conversations with Zendesk, we’re joined by Brent Pliskow, General Manager and Vice President of Customer Support at Upwork. Brent shares his expertise in integrating AI with human-driven customer service to elevate both customer and agent experiences.
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Webinar: Build vs Buy AI Co-pilot: Optimizing Employee Support

May 24, 2024 By Workativ In Workativ
Are you struggling to keep up with employee support demands? In this webinar, we will discuss the potential of AI co-pilots to optimize your employee experience. Join us to learn about: The latest advancements in AI for automating employee support tasks. The key advantages and disadvantages of building your AI co-pilot solution versus buying a pre-built one.
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time doctor

Predictive workforce analytics: The future of support software

May 24, 2024 By Time Doctor In Time Doctor
Liam Martin, co-founder and chief innovation officer of Time Doctor, and Michael, chief data scientist, discussed the new area of predictive workforce analytics and its ramifications for the support sector in the ‘Benchmarking helpdesk software‘ webinar. By examining information from 12,000,000 support tickets, they demonstrated how predictive analytics may completely change how businesses select and use support software. These are the main takeaways from their conversation.
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time doctor

Competitive pay: What it is and why it matters

May 24, 2024 By Time Doctor In Time Doctor
In today’s very competitive job market, providing competitive pay is more crucial than ever. According to a Glassdoor survey, nearly 67% of job searchers regard income as their top priority when evaluating job offers. This brings up the topic of competitive compensation, a phrase that is frequently used but not always understood completely.
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chanty

6 Productive things to do: Gain More and Lose Less

May 23, 2024 By Julia Samoilenko In Chanty
It’s not always obvious what kills your productivity or even goes beyond that to become a part of toxic productivity. According to a CareerBuilder survey, about 75 percent of employers say that more than two hours of efficient work are lost every day. It may get difficult to strike the balance between creating a collaborative environment and respecting the need for focus. Sometimes, the balance is disrupted so much that it leads employees toward toxic productivity.
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The Pricing Model Your Agency Should Consider w/ Amanda Moriuchi

May 23, 2024 By Teamwork In Teamwork
Many peers & consultants have said she's crazy for committing to this pricing model as a software development agency, but Amanda Moriuchi, CEO of AppIt Ventures, says the only crazy thing is to think any structure for your agency will be challenge free. Amanda & her team have made a name for themselves in Colorado & beyond, not only for doing great app development work for their clients, but also by committing to a pricing & delivery model of Fixed Bid project pricing when most other agencies of their type are consistently sticking with a Time & Materials approach.
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teamsupport

Enhancing Customer Support in Software with Live Chat Integration

May 23, 2024 By TeamSupport In TeamSupport
In the digital age, where instant gratification is the norm, immediate responses to customer inquiries can make or break a brand's reputation. This rings especially true for software companies. Jackrabbit Technologies, an online class management software provider catering to children's activity centers, learned this firsthand. Before their partnership with TeamSupport began in 2011, Jackrabbit relied solely on emails to handle customer support.
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Vivantio

Enterprise Service Management Software for MSPs: Outgrow All-in-One

May 23, 2024 By Vivantio Press In Vivantio
In the dynamic landscape of managed IT services, staying ahead requires constant innovation and optimization. Managed service providers (MSPs) face the unique challenge of delivering exceptional service to a diverse client base while streamlining internal operations for maximum efficiency. This is where Enterprise Service Management (ESM) software comes into play.
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