Teams | Collaboration | Customer Service | Project Management

luware

Celebrating Our M365 Recertification

Nov 11, 2025 By Joshua Wood In Luware
In financial services, trust isn’t granted. It’s earned, verified, and continually renewed. As communication and collaboration of many financial services firms move deeper into Microsoft 365, compliance recording providers play a vital role in ensuring that regulated conversations remain secure, auditable, and compliant.
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nifty

A Complete Guide to Call Center Software Pricing for Growing Businesses

Nov 8, 2025 By Luke Henderson In Nifty
Today’s call center software goes far beyond voice connectivity. It’s about equipping teams with scalable, data‑driven tools that streamline communication and customer support. With the right system, you can add agents, integrate channels, automate workflows, and minimize operational overhead. As your business expands, having a clear picture of call center software pricing becomes crucial for making informed operational and budget decisions.
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Unify Your Customer Service: Luware Nimbus-The AI Brain for Your CX

Nov 4, 2025 By Luware In Luware
Disconnected systems make customer service harder than it needs to be. When teams and tools operate in silos, customers are passed from one place to another, while organizations lose a clear view of how service is actually delivered and where friction is created. Luware Nimbus is the central CX platform—the “brain”—that brings those disconnected parts together. By unifying customer interactions, workflows, and data within the Microsoft 365 ecosystem, Nimbus creates a single, coherent foundation for managing and understanding customer service operations.
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luware

Hyper Personalization vs. Personalization in CX: Which is Right for 2026?

Oct 30, 2025 By Marcel Gaufroid In Luware
You've likely heard the terms “personalization” and “hyper personalization” used in business discussions. They sound alike, but the difference between them marks a huge shift in Customer Experience (CX). Understanding this debate is the first step to connecting with customers on a much deeper level. Too Lazy To Read? Click To Listen! 12: 14.
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luware

AI-powered Compliance: Key Insights from the RegTech Summit London

Oct 28, 2025 By Joshua Wood In Luware
The AI-powered compliance landscape is evolving at a breathtaking pace, and the recent RegTech Summit in London (RTS25) made one thing crystal clear: Artificial intelligence (AI) is revolutionizing AI-powered RegTech from a cost center to a value driver. But, as with any transformative journey, the path ahead is not without its challenges.
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DeskTrack

Top 10 Best Call Center Monitoring Software

Oct 15, 2025 By DeskTrack In DeskTrack
Are you looking for the best call center monitoring software? I have got you covered. Today, call center customer interactions are nothing like they used to be. Your employees need to be and are expected to be more technically sound to properly handle customer queries. Your teams must be prepared to solve the problems of the consumers via phone, email, or live chat on the spot. Nowadays, the bar for quality standards from call center staff has been raised to a higher level.
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luware

How Luware Recording Achieves a 4.9 CSAT Score

Oct 7, 2025 By William Frankson In Luware
With financial services organizations facing strict regulations like MiFID II, GDPR, and local data sovereignty laws, a high customer satisfaction (CSAT) score in compliance recording is more than a vanity metric. If a solution falls short, the consequences aren’t just technical but can lead to severe fines and reputational damage.
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luware

The Impact of Microsoft's PSTN Bot License Enforcement

Sep 17, 2025 By Markus Weisbrod In Luware
Microsoft is enforcing a policy that requires a Teams Phone Standard (formerly Phone System) license for users who receive bot-initiated transfers or “add participant” requests. This closes a loophole that some third-party solutions, including certain contact centers, have been using to avoid licensing costs. In this article you will learn what is changing, why it matters, and the exact steps you need to take.
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