Teams | Collaboration | Customer Service | Project Management

Luware Nimbus Power Explained

Mar 17, 2025 By Luware In Luware
At Enterprise Connect, Microsoft announced Teams Phone extensibility. The new model allows independent software vendors (ISVs) to leverage Azure Communication Services (ACS) with Microsoft Teams for enhanced communication. Luware is one of the first Microsoft ISV partners to provide the next-generation Teams-integrated contact center. Luware can now offer the first version of the next generation Teams integrated contact center with Luware Nimbus Power, which is based on the existing Nimbus platform.
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DeskTrack

Top 10 Employee Monitoring Software for Call Centers

Mar 5, 2025 By DeskTrack In DeskTrack
Are you looking for the best employee monitoring software for call centers? I have got you covered. Today, call center customer interactions are nothing like they used to be. Your employees need to and are expected to be more technically sound to properly handle customer queries. Your teams must be prepared to solve the problems of the consumers via phone, email, or live chat on the spot. Nowadays, the bar for quality standards from call center staff has been raised to a higher level.
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insightful

A Complete Guide to Call Center Workforce Management

Feb 5, 2025 By Sonja Glisic In Insightful
A disorganized call center leads to missed calls, overwhelmed agents, and frustrated customers. Workforce management tools can fix that. Learn how real-time analytics, smarter scheduling, and workload balancing can optimize performance and improve service quality.
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