What's New? OneDesk February 2023 Release
The newest release of OneDesk is live! This month we have some great and highly anticipated features and enhancements.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
All About OneDesk's On-Premise Help Desk Solution
On-premise refers to a self-installed and self-hosted version of a help desk solution. The on-premise help desk solution typically includes similar features for managing your tickets, assignments, and workflows as the cloud version. The main difference between a cloud and on-premise solution is that on-premise requires infrastructure to install, host, and manage the software.
7 Reasons to Switch to a Ticketing System From Email
Is your support inbox becoming difficult to manage? As your company expands, you get more and more requests. With a traditional support email inbox, management involves manual moving emails around, implementing confusing color coding systems, emails being forgotten, constant back and forth, confusion over responsibilities… It’s a lot to handle! All these problems are compounded when you start having multiple inboxes or different departments working in the same shared inbox.
Top Considerations: Selecting a HIPAA Help Desk
For healthcare providers, a help desk is an important tool for elevating your client and customer support. With many solutions on the market, it is hard to know what to look for in a solution. In this blog we’ll cover some of the top considerations for selecting a HIPAA help desk.
Automatic Time Tracking
It’s hard to make the best use of your time without knowing where your time is spent. That’s where automatic time tracking comes in. Time tracking is used to measure where time is spent and over time, organizations can learn how to use their time and ultimately get better results.
OneDesk - Email Settings
Overview of email settings including email queues, outgoing channels, filters, and more OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.
OneDesk - Email to Ticket
Learn about the email flow in OneDesk and how to start capturing tickets from email. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.
What's New? OneDesk Release December 2022
OneDesk’s latest release is here! The December new features and enhancements.
OneDesk - Sharing with Customers
Why share a project? What and how do customers see information? Learn how to add a customer to a ticket or task and share projects with a customer. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.
OneDesk -About Customers & Customer Organizations
Learn about creating and managing customers, how to organize customers into organizations, and how configure the customer detail panel. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.