New in OneDesk January 2026
The January 2026 release of OneDesk is now live. Here are some of the great new features and enhancements introduced this release.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
The Black Hole of Customer Feedback: Why Bug Reports Die
You’ve probably seen it happen. A customer reports a frustrating glitch. A support agent carefully documents the issue, screenshots and all, and tags the ticket as a “Bug.” They send it off to the development team with a sigh of relief, telling the customer, “I’ve passed this to our engineering team. They’re looking into it! Then… silence. The ticket sits in for weeks and the support agent has no idea if the bug is being worked on.
2025: Year End Recap
As 2025 comes to an end, it’s time to reflect on everything you’ve achieved this year. Here at OneDesk our mission is always to make your work life simpler and more productive. We’ve been hard at work, rolling out updates and new features designed to enhance your experience and empower your teams to achieve more. This year-end recap highlights some of the most impactful updates that have made OneDesk more powerful and user-friendly.
6 Signs Your Agency Has Outgrown Email for Client Requests
There is a lifecycle every successful digital agency goes through. At first you are a team of three handling five clients and email is your best friend. It is fast and universal. A client emails a request, you reply, you do the work, and you reply again. But as your agency grows this process doesn’t keep up. Suddenly, you have 15 employees and 50 clients. That “simple” request is now buried under 200 other unread messages.
OneDesk - 5 Minute Tour
Get a quick introduction to the OneDesk workspace. OneDesk offers products for Help Desk, Project Management and Professional Services software all in a single connected application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.
OneDesk - Project Management Demo - 2025
Project management product demo. Basic of the interface, creating tasks and projects, using project templates, tracking time, and planning work with Gantt, Kanban, and more. OneDesk offers products for Help Desk, Project Management and Professional Services software all in a single connected application.
OneDesk - Work Management (All Features) Demo - 2025
Work management product demo. Work management which combines the support, financials, and project management features of OneDesk into a single unified platform. Includes the basics of the interface, customer apps, ticketing, project management, and invoicing workflow. Create tickets from multiple channels. Handle support 24/7 with an AI-integrated chat agent and knowledgebase. Bill and quote for projects and support. Customize your app to fit your needs.
OneDesk - Help Desk Product Demo (2025)
Overview demo of the Help Desk product of OneDesk. Basics of the interface, customer apps, features, and workflow. Create tickets from multiple channels. Handle support 24/7 with an AI-integrated chat agent and knowledgebase. Customize your app to fit your needs. OneDesk offers products for Help Desk, Project Management and Professional Services software all in a single connected application.
New in OneDesk - September 2025
We have been hard at work updating our UI to give OneDesk a fresh, uncluttered look. Along with the clear changes in visuals, here are some other aspects of the Interface changes.
New in OneDesk May 2025
The latest release of OneDesk is now live! This release brings some big features and enhancements.