In the rush to invest in tools that provide more insights about the customer journey and help provide better customer experience, businesses may have overlooked another powerful tool for improving the customer experience—the employee experience also referred to as EX. Companies that actively work to engage their employees outperform their competitors by 147%.

If you’re using JumpCloud as your business’ directory-as-a-service (DaaS) solution to authenticate, authorize, and manage users, then it’s high time you made the whole process effortless for your employees. Why? Because many a time, businesses tend to invest more on the technologies that improve the customer experience and neglect to do the same for their employees.

Workativ’s new features are an all-round enhancement to dialogs, automations, and a big update for Slack and Teams. Take a look at the new features and enhancements this month, below.

It’s a no-brainer that better employee experience equals better customer service. A recent Frost & Sullivan study on Workforce Engagement Management (WEM) found that 89% of surveyed companies felt that improving contact center engagement will significantly enhance the quality of customer experience. And companies that fully adopt WEM solutions are 82% more likely to provide a better quality of customer experience and 96% more likely to achieve overall profitability.

Not getting enough ROI on your internal IT/HR support? Finding your employees constantly frustrated and unproductive? Getting regular bad feedbacks from your customers on your product support? What if I told you there is a single, cost-effective solution to all these? The solution is… wait for it… AI-powered contextual chatbots with automated workflows for business applications. Okay, that was a bit long.

You might be familiar with SolarWinds Inc., the American company that develops software for businesses to help manage their networks, systems, and information technology infrastructure. You might even be using their software like SolarWinds Service Desk for IT Service Management. What if there was a way for you to improve the experience of using SolarWinds Service Desk for your employees? There is, actually. It’s called Workativ Assistant.

In May 2016, Adam Hale, now CEO of Sage People, stated that “organizations invest millions in building their customer engagement strategies, but rarely know much about their employees.” This is now more relevant than ever. It is a no-brainer that organizations that invest in employee engagement see huge improvements to their customer experience. Satisfied employees equal satisfied customers. How/where can you start with improving employee experience?

How Freshdesk integration with Workativ Assistant can help speed up workplace support Did you know that after a bad experience with a brand, consumers are four times likely to stop shopping with them? So how can you provide the experience that your customers want? By keeping your employees engaged. Because engaged employees provide better customer service. And better customer service translates to customer retention. Get it?