In this episode, we sit down with Jim O’Gorman, Chief People Officer at Included Health. With a workforce that spans clinicians, hourly care advocates, engineers, and corporate teams, Jim shares how his organization is rethinking connection and community in a complex, hybrid environment. Together with Simpplr’s Chief People Officer, Miriam Connaughton, they explore why belonging is critical to business success, how to move beyond outdated culture playbooks, and what it takes to build genuine connection at scale.