The service desk is one of the most crucial elements of IT service delivery in an organization. If employees or customers face any difficulty, they’re the first point of contact to resolve the issue. An efficient service desk is a must-have for enhanced user experience. But if left unsecured, they can also present the biggest weakness to your organization’s cybersecurity.

Some industries operate like clockwork. The process is so well-oiled that the participants can predict how many hours will be spent by which person, on a project and even the timing of when a task operator will complete something. But for others, efficiency is elusive. There are dozens of different points of intervention that can lead to production delays and subsequent loss in productivity.

Operations management software is a must-have for insurance companies. From managing policies and processing claims to storing customer data and analyzing trends, insurance companies use operations management software to centralize a full range of processes. This article will explore the benefits of operations management software for insurance companies. ‍ StartingPoint has become a go-to platform for insurance companies looking to streamline their processes and embrace workflow automation.

Being at the helm of a project is both exciting and scary! If you jump straight into it without a good plan you run the risk of your voyage ending in a shipwreck. You don’t want that, nobody wants that to happen. The best solution for this is what is called a project plan. Yes, as a project manager, it sounds tempting to just go with the flow and wing it, but the dangers of not sticking to a project plan are many.

You’ve heard it before: knowledge is power. For organizations, the collective knowledge of employees and stakeholders about a products, customers, and internal business processes is one of their most essential assets. But where is that knowledge stored, and how can it be accessed? Depending on the organization, that knowledge might be documented in a number of places and formats. As a business, it’s crucial that this knowledge is readily available for whoever needs it.

Vivantio, a leading provider of customer service optimization software and solutions for demanding B2B service teams, continues to be recognized as a Higher Performer in several categories in the 2022 Spring Report from G2. G2 is a product review platform where verified users review, rank and share experiences and feedback on various services and software products.

Project management principles can help your organization strive toward operational excellence. If you are embarking on complex and challenging projects, you need a clear set of principles to ensure you are moving in the right direction. While there are many different project management frameworks, we are going to break down some basic project management fundamentals.

A robust IT asset management solution is key to the efficient delivery of IT services to an organization. It’s important to keep track of the organization’s assets, both hardware and software, to ensure continued service delivery. Without this, these assets may fail or stop functioning as intended and can cause inconvenient service disruption.

In what almost seems like a bygone era, Service Level Agreements (SLAs) used to carry considerably more weight with both customers and service providers. Over the years, the use of SLAs as accurate barometers of service has fallen dramatically, as they don’t necessarily reflect the lived experience of customers. This represents a shift in the perception of what used to be one of the key metrics by how service, and thus the user experience, used to be measured.