It's no secret that IT teams are often considered the "anti-people" department within an organization. But what if your IT team could be a model of a people-first culture? When people think of IT teams, the first thing that comes to mind is technology. However, people are the heart of any IT team — without them, all the technology in the world would be useless. So, in order to create a successful and productive IT team, this is the way to go.

Process improvement is the continuous refinement of workflows within an organization. To achieve operational excellence, you need to relentlessly work on improving your processes. By doing so, you will minimize waste, optimize resources, and improve quality and productivity. Without any hesitation, let's explore the best process improvement examples.

It's safe to say that if you are looking for information comparing Zoho Desk vs. Zendesk, you're on the lookout for new help desk software. And let us tell you, that's not an easy task. There's so much to consider! If this is your first ITSM tool, you might want to be sure that it checks the whole list of features any service desk software must have.

When it comes to problem management, many businesses focus on automating repetitive tasks like password resets. But while this can help reduce the overall number of problems, it doesn't address the root cause of the issue. That's where trend analysis comes in. By looking for patterns and trends, businesses can identify potential problem areas and take steps to improve them. This not only helps to reduce the number of customer service issues but also improves customer satisfaction.

If you are trying to compare Freshdesk vs. Zendesk, you’re probably facing the daunting task of choosing a service desk software for your company. After talking with thousands of service desk buyers, we identified some everyday needs and pain points that the vast majority of organizations face while choosing the right service desk solution for their IT or Enterprise Service Management efforts.

For an IT team, the ability to respond to problems efficiently is arguably one of the most important aspects of the department. Sluggish reactions to IT issues can slow down an entire business, leaving core functions of an office slowed down or even completely unable to be performed. As a result, business leaders have a significant interest in ITSM ticketing systems.

As businesses grow, hire more employees, and develop larger networks of IT assets, their need for a more comprehensive IT strategy grows. There has to be a framework upon which they handle requests, issues, or anything else relating to their internal network to keep a mid-size business running smoothly, This is where IT Service Management (ITSM) comes in. ITSM goes beyond just a basic ticketing system, setting a solid foundation with sets of procedures for every key aspect of IT.

You might want to switch service desk providers due to dissatisfaction with your current IT service management (ITSM) tool, or perhaps because you need to bring in improved IT service delivery and support capabilities. Whatever the case, switching costs don't limit to the tool's price. They include associated costs that should be taken into account to understand the full extent of changing help desks.

The IT industry is among the most competitive ones in the world. That is why IT employee retention is a big problem. The average employee turnover rate in this sector is around 20%. In any given year, one-fifth of the workforce changes jobs. There's a high turnover rate and an even higher percentage of employees who are unhappy with their jobs. Another reason is that people don't see their work as fulfilling or challenging enough to be worth staying at their company for an extended period.