Thinking about the impact of artificial intelligence (AI) on the job market, are you on the apocalyptic or utopian side? Maybe something in between? In any case, one point is certain: artificial intelligence is becoming more and more developed. And the question still is, will AI replace jobs? The launch of ChatGPT has sparked several discussions, including the effect AI will have on employment. In some careers, it can improve efficiency.

Self-service is nothing new. We've all become accustomed to being able to serve ourselves in a variety of situations, such as when we're shopping or banking. And when it comes to IT, self-service is not only desirable but expected. To solve this need, all you need is a self-service portal, and the rest will come.

One of the most important factors of customer satisfaction is the quality of the interaction between service desk agents and users. At InvGate, we know this is key, and we’re developing new AI-powered response suggestions to empower agents’ capabilities further. Users expect empathic-written responses that solve their requests in the shortest period. Meanwhile, agents are required to solve hundreds of tickets every day, following defined best practices and according to SLAs.

As businesses grow, providing on-demand customer service responses can begin to feel a bit overwhelming. When an increased volume of general inquiries is compounded by specific requests that require time-consuming replies, the backlog of customer service tickets can lead to frustrated buyers and a stressed-out service team.

When implementing new IT solutions, businesses can employ a number of strategies to improve existing systems. In many cases, the value of these strategies correlates to their scale. Businesses of different sizes have varying needs that scale alongside them—larger organizations with system-wide setbacks often require sizable investments to obtain evenly matched software solutions.

Looking for alternatives for ChatGPT, we stumbled upon on of the most promising tools in the market right now: ChatSonic. ChatSonic is one of the latest tools released in the market following the ChatGPT craze. Being a mix of the best of Midjourney for Visual AI, ChatGPT for knowledge, and Jasper for AI writing, this chatbot and natural language processing (NLP) platform can understand and respond to any question.

Natural language processing (NLP) has come a long way over the past few years. With the development of powerful new models such as GPT-3 and BERT, it's now possible to create sophisticated applications that can understand and interact with human language. However, what went viral as a disruptive chatbot with ChatGPT, suddenly became a contest of language models to power AI content. So, we decided to oppose GPT-3 vs.

The configuration of IT assets is one of the most vital first steps in creating a functional network. Most firms establish a schedule for ongoing maintenance and plan on making essential upgrades to improve their IT infrastructure on a continual basis. This kind of asset management requires a high level of awareness and oversight, as issues with configuration can result in significant downtime.

Everyone in the digital and tech space is hysterical about ChatGPT. It has recently been integrated into Microsoft Teams, media such as Buzzfeed is using OpenAI to partially create content, and Intercom is employing it to enhance products. We've already seen how ChatGPT can be a tool for IT support, and now we're about to discover how to use ChatGPT for customer service. If you want to take your clients' experience to the next level, using it to help employees out can be the smart thing to do.

Software for consultants can have a tremendous impact on service delivery. With access to the right technology stack, you can elevate service delivery and offer greater levels of service to clients. It’s true that a man is only as good as his tools. Whether you are working for a large consulting firm or operating a one-man band, there is a number of tools available. ‍ In this guide, we will explore a range of useful tools to consider adding to your technology stack.