Teams | Collaboration | Customer Service | Project Management

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The Future of Work: Embracing Digital Transformation

The COVID-19 pandemic has dramatically reshaped the way we work, accelerating the shift towards remote and hybrid work models. This transformation has underscored the importance of understanding and adapting to technological advancements to stay competitive. As we look to the future, several key trends and technologies are poised to redefine the workplace.

Time Tracking Policy: Why They Matter and How to Get It Right

9 Managing employee hours can sometimes be a mess if there is no proper structure to follow. A time tracking policy is a clear guideline that can be followed to minimize confusion and inconsistency in the number of hours recorded. In this blog, we explore why this policy is crucial, as it is the way to ensure proper documentation and accountability at the workplace.

Predict the future with AI-powered forecasting in Zendesk WFM

Optimize workforce allocation by knowing exactly how many agents you'll need, when you’ll need them, and what tasks they should focus on. Make informed decisions, reduce overtime costs, and improve your team’s efficiency by understanding your future staffing needs. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Harnessing the power of reporting with Zendesk WFM

From understanding strategic metric trends to uncovering coaching opportunities, Zendesk WFM reporting enables you to quickly identify areas for action and gain insights into how to elevate your team's performance. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Supercharge productivity and real-time agent insights with Zendesk WFM

Track team progress, identify trends, pinpoint areas needing improvement, and make data-driven decisions with real time information - all while empowering agents to see and manage their schedules right inside Zendesk. Enhance your team's potential by streamlining team management and improving agent experiences with Zendesk WFM. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

How To Create an Attendance Policy (Free Template)

Running a bit late? Overslept or got caught in traffic? It happens to the best of us. In fact, over 1 in 4 workers (29%) admit to showing up to work late at least once a month. While the occasional late start is understandable, chronic absenteeism and tardiness significantly drain productivity—The CDC estimates that absenteeism costs U.S. employers $225.8 billion annually, or $1,685 per employee! In this article, we’ll explore how to develop a reasonable attendance policy.

Performance Management Software: What You Need to Know About?

Want to know all about performance management software? You are on the right page. According to a 2019 Work human Analytics & Research Institute survey, 55% of employees said yearly reviews didn’t boost their performance. In the same survey, experts identified that 53% of employees said that performance reviews didn’t show the work they do. That’s why you need to redefine your yearly review policies if it is not working for you.

Streamline staffing with automated scheduling in Zendesk WFM

Reduce scheduling time with automated schedules based off your forecasted needs. Say goodbye to time wasted on manual scheduling and ensure optimal staffing coverage with a seamless agent experience inside of Zendesk. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

NATO NI2CE Messenger utilises the power of decentralised communication

Fast Company recently covered NATO ACT’s partnership with us to create its NI2CE Messenger, an exploratory initiative to investigate the potential of a digitally sovereign messenger. For experimental use within NATO ACT, NI2CE (NATO Interoperable Instant Communication Environment) is a sovereign and secure messenger that aims to complement existing NATO communication solutions with a secure Bring Your Own Device (BYOD) style messenger for ‘non classified’ use.