How do I create a report on the number of tickets created by users in Explore?
Learn to create a report in Explore showing the total number of tickets created by specific users, including requester details and helpful filters.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Why can't I access Explore?
Troubleshoot common issues related to accessing dashboards, reports, and the Explore interface.
A complete guide to AI agent evaluation
AI agent evaluation—does this sound essentially important? No doubts about that at all. Just like when you write a paper, revisions are necessary to avoid predictable mistakes; evaluating conversational AI agents ensures you flag predictable errors and correct them before you call them a production-ready tool.
TeamSupport Recognized on Software Advice Frontrunners Report in 2025
We are thrilled to announce that TeamSupport, the leading customer support platform for B2B SaaS companies, has once again earned top recognition in the industry. Our commitment to providing exceptional service has been highlighted in the prestigious Software Advice Frontrunners report for the Help Desk category, released in 2025. This recognition solidifies TeamSupport’s position as the top choice for growing companies seeking robust customer support solutions.
The Zendesk AI Effect
Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
How can I start using Zendesk Explore?
Navigate the Explore sidebar, manage your admin settings, and learn about dashboards, reports, and datasets.
What is Net Promoter Score (NPS)? a complete guide
Net Promoter Score helps companies measure loyalty and customer enthusiasm. Leverage NPS metrics to enhance CX and boost your bottom line.
Workflow: How to track problem and incident tickets
Learn how to create views and triggers in Zendesk Support to efficiently track and manage problem tickets.
Customer perception: Definition, importance + how to improve it
Customer perception is the opinions, feelings, and beliefs customers have about your brand. Here's how to build, improve, and influence it.
What is a cloud call centre and how does it work?
A cloud-based call centre is a more convenient alternative to traditional call centres for many small businesses. Learn how they work and who can benefit below.