Workflow: How to track problem and incident tickets

Learn how to create views and triggers in Zendesk Support to efficiently track and manage problem tickets.

Timestamps:

00:00 - Intro

00:34 - Create a view

01:22 - Create a trigger
Email body for the trigger: https://support.zendesk.com/hc/en-us/articles/4408829669274-Workflow-How-to-track-problem-and-incident-tickets

Where can I ask questions?
Head to the Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.
https://www.zendesk.com/community