Teams | Collaboration | Customer Service | Project Management

How to Configure an Email Ticketing System with Invgate Service Desk

Sep 22, 2022 By InvGate In InvGate
Handling IT support through email can be challenging, but adding an email ticketing system might help you put some order into the chaos. This means that by using it, you can meet the customer where they are and you wouldn't need any training for the end-users. In this video, you will see how to configure an email ticketing system in less than 5 minutes with InvGate Service Desk.
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startingpoint

5 Business Automation Workflow Solutions

Sep 21, 2022 By StartingPoint In StartingPoint
Business automation workflow solutions help accelerate your business processes. There are a wide variety of these solutions on the market, and they can be used to automate just about any process in your business. You name it, there's probably a workflow solution that can help. This guide will explore five business automation workflow solutions for your organization. Whether you're looking to automate your sales processes, customer support operations, or marketing campaigns, there's a workflow solution out there that can help.
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zendesk

Business-to-business messaging with Slack and Zendesk

Sep 21, 2022 By Jesse Martin In Zendesk

There's something so old-fashioned about poring over email threads trying to find answers. Traditionally, business-to-business communication has been relegated to emails, video chats and phone calls. It left a lot to be desired—namely, convenience. We message our friends, family and colleagues on a variety of platforms and apps, so why can't businesses leverage the same kind of rich, intuitive communication when they interact with other businesses?

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InvGate

How to Write a Good Knowledge Base Article? Marketers Share Tips to Create Effective Content

Sep 20, 2022 By Kimberly Yánez In InvGate
If you're tasked with writing knowledge base articles, you might wonder how to make your content compelling. After all, the whole point of a knowledge base is to provide users with the information needed, so it's essential to get it right. This is how your company communicates instructions, processes, and more, thus becoming a key part of customer support.
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How Zendesk Does Knowledge Management Vol. 3 Community Event

Sep 20, 2022 By Zendesk In Zendesk
Recently the Community hosted our 3rd KCS event where we took a look into how Zendesk handles Knowledge Management. Our experts from our Self Service Team showcased their best practices around KCS and explained the importance of the solve/evolve loop and how it can identify any gaps missed by Knowledge-Centered Support. We also sat down with customers and addressed questions live from the community on our topic of focus!
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InvGate

Tammy Ward and Niko Miller's Tips to Implement a People-first Culture in Your IT Teams

Sep 16, 2022 By Kimberly Yánez In InvGate
It's no secret that IT teams are often considered the "anti-people" department within an organization. But what if your IT team could be a model of a people-first culture? When people think of IT teams, the first thing that comes to mind is technology. However, people are the heart of any IT team — without them, all the technology in the world would be useless. So, in order to create a successful and productive IT team, this is the way to go.
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