Teams | Collaboration | Customer Service | Project Management

How we built Slides

We’re taking you behind the canvas to meet the people who actually make Miro. We’ve already taken a look at Tables & Timelines and Diagramming. Next up: Slides. With Slides, you can transform any content on your canvas into an interactive presentation just by hitting a button. You can drop in formats like diagrams and tables, use engaging widgets like dot voting and sliders, or easily import from Google Slides or PowerPoint.

Reducing Ticket Volume Without Compromising Customer Experience

Customer support leaders face a growing challenge: overwhelmed teams drowning in a flood of repeat or low-value tickets. As customer expectations for fast, effective service continue to rise, support organizations are under increasing pressure to deliver exceptional experiences—without burning out their staff or inflating costs. The solution many companies are embracing? Empowering customers to help themselves through strategic self-service options.

How Miro boosts speed to delivery for cloud-based platforms at Centrica

Centrica has been keeping the lights on at UK homes since the industrial revolution. But its challenge today is keeping pace with the technological revolution. Customers may still value a visit from an engineer, but they also want faster, easier, and better ways to solve their day-to-day energy issues.

Modern Workplace Monitoring

The Electronic Communications Privacy Act (ECPA) is a federal law designed to protect the privacy of wire, oral, and electronic communications. It remains a cornerstone of electronic communications privacy in the United States. However, its outdated framework struggles to keep pace with modern technology, from ubiquitous cloud-based tools to remote work platforms and IoT devices, creating a challenging compliance landscape for businesses.

Top 13 must-have internal communication tools and platforms

A critical update gets lost in an inbox. A key announcement fails to reach half the team. Just like that, communication breaks down, alignment disappears, and your organization moves in different directions. This scenario highlights why your organization needs a centralized internal communication platform.

Board-Level Thinking, Sale-Ready Ops - with Sam Wood

Your ops might be ticking along just fine. But what if your founder got sick tomorrow? What if your top client left? What if you had to make a big decision with zero visibility on the numbers? You might not be planning to sell your agency – but you should run it like you are. Because when you adopt that mindset, you zoom out. You stop firefighting. You start building a business that runs without you.

How to Conduct a Mid-Year Accountability Check

Midway through the year is the perfect time for SMBs to pause, assess, and pivot. A well-executed mid-year accountability check helps ensure that teams remain aligned, productive, and focused on what really matters. This guide provides a data-driven approach to reviewing performance, resetting goals, and using time tracking to fuel informed decisions.

Top 20 Ways To Build Employee Trust In The Workplace

When you build employee trust, employees feel like they are an essential part of your organization. Your staff works with more engagement and dedication. Thus, you experience more efficiency and productivity from your teams. However, here’s the thing. Building trust with your employees is not easy at all. Why? That’s because they are not your friends or family members, and you are not theirs, either.

What You Miss When You Don't Monitor In-Office Work

Would you run a factory without tracking production lines? If the answer is no—so, why treat your office any differently? Monitoring what’s happening in your organization improves overall work is what 68% of businesses think. In today’s hybrid and return-to-office (RTO) landscape, many leaders assume that physical presence equals productivity. But here’s the truth: without visibility into how work actually happens in the office, you’re flying blind.